COVID-19 shocked cities around the world and revealed the vulnerability of urban lives and functions. Most cities experienced a catastrophic disturbance that has lasted for a long time. Planning plays a critical role in responding efficiently to this crisis and enabling rapid functional recovery in the post-disaster era. Cities that have implemented digitalization initiatives and programs are likely to have more capacity to react appropriately. Specifically, digitalized cities could ensure the well-being of their residents and maintain continuity of urban functions. This research aims to analyze the role of technology in crisis management in the last two decades and provide appropriate policy recommendations for dealing with the COVID-19 pandemic. Systematic literature review and subjective content analysis are employed to investigate the effects of technology on community well-being and making cities more resilient in past crises. This study shows that different technology-driven policies and actions enable crisis management, enhance community well-being, and increase urban resilience. Technology has enhanced coping and recovery capacities by increasing participation and social connectedness, enhancing physical and mental health and maintaining the functionality of education and economic systems. These have been achieved through various solutions and technologies such as social media, telehealth, tracking and monitoring systems, sensors and locational applications, teleworking systems, etc. These solutions and technologies have also been used during the COVID-19 pandemic to enhance community well-being and sustain urban functions. However, technology deployment might have adverse effects such as social exclusion, digital divide, privacy and confidentiality violation, political bias and misinformation dissemination, and inefficient remote working and education. It is suggested that to mitigate these side effects, policymakers should liberate the process of digitalization, increase the accessibility to digital services, and enhance digital literacy.

Sustainable development and urban resilience are dominant urban planning paradigms that have become buzzwords in urban planning and policy domains over the past 2–3 decades. While these two paradigms have been analyzed and scrutinized in different studies, the interconnection between them in policy realms is understudied. Compact development policy is expected to contribute to a variety of sustainability goals. However, these goals’ alignment with the principles and goals of urban resilience is under question. This research tries to shed some light on this issue. A critical review method is employed to understand how compactness as a sustainable urban development policy relates to different principles and dimensions of urban resilience. First, the conceptual and theoretical relationship between urban resilience and compact city is established. Next, the resulting framework is used to critically analyze 124 articles to understand how the compact city policy relates to urban resilience from different dimensions and principles. Densification and intensification, mixed land use and diversity, and spatial connectivity and public transportation are identified as principles of the compact city. Finally, the interconnection between compact city policy and urban resilience dimensions and principles is explored and assessed through examining the selected literature. The results of the review show some alignments between compact city policy outcomes and urban resilience. However, the level of alignment may vary depending on the context, scale, or dimension. In other words, while compact city in one scale/dimension can increase urban resilience to a specific adverse event or stressor, it might increase vulnerability to others in another scale/dimension. From the policy perspective, compact development policy and urban resilience principles should clearly be defined a priori to reach favorable outcomes.