The COVID-19 pandemic has critically impacted the health and safety of the population of the world, especially the health and well-being of older adults. Socially assistive robots (SARs) have been used to help to mitigate the effects of the pandemic including loneliness and isolation, and to alleviate the workload of both formal and informal caregivers. This paper presents the first extensive survey and discussion on just how socially assistive robots have specifically helped this population, as well as the overall impact on health and the acceptance of such robots during the pandemic. The goal of this review is to answer research questions with respect to which SARs were used during the pandemic and what specific tasks they were used for, and what the enablers and barriers were to the implementation of SARs during the pandemic. We will also discuss lessons learned from their use to inform future SAR design and applications, and increase their usefulness and adoption in a post-pandemic world. More research is still needed to investigate and appreciate the user experience of older adults with SARs during the pandemic, and we aim to provide a roadmap for researchers and stakeholders.

The rapid spread of COVID-19 has prompted a surge in the adoption of technology, highlighting a number of potential applications for Socially Assistive Robots (SARs). Our entire healthcare system has been under unprecedented strain, and going forward, we must consider how robotic technology could help improve the quality of care and day-to-day functionality of our care facilities. Herein, we present our human-robot interaction study in a local long-term care centre during the pandemic and the lessons learned from deploying a SAR to screen staff members. We investigate staff acceptance and the influence of demographics on perceptions of the SAR. Results show that overall, staff were positive about the screening robot, and that autonomous screening with a social robot is a potential application in long-term care homes. We further detail the challenges and future opportunities to develop SARs, including recommendations to successfully implement and adopt these robots in a post-pandemic society.

The main objectives of this research are (1) to uniquely design assistive behaviors for socially assistive robots using the principles of persuasion from behavioral psychology, and (2) to investigate caregivers' perspectives and opinions on the use of these behaviors to engage and motivate older adults in cognitive activities. We developed 10 unique robot persuasive assistive behavior strategies for the social robot Pepper using both verbal and nonverbal communication modes. Robot verbal behaviors were designed using Cialdini's principles of persuasion; nonverbal behaviors included expansive movements of the body. Care providers' perceptions of the quality, strength, and persuasiveness of these robot persuasive behaviors were assessed based on the Perceived Argument Strength Likert scale. Eighteen formal and informal care providers caring for older adults including those living with mild cognitive impairments participated. An online survey was designed consisting of short videos of the Pepper robot displaying each behavior. After viewing each video, care providers completed the Perceived Argument Strength Likert scale to evaluate 6 attributes for each behavior. They also provided comments. Results show robot assistive behaviors using praise with emotion, along with emotion with commitment were the most positively rated by care providers. Qualitative responses indicate robot body language and speech quality were influencing factors in how a person perceives assistance in human-robot interactions. Our findings provide new insights into incorporating persuasive strategies into the design of assistive social robot behaviors with the aim of engaging and motivating older adults in an activity. The majority of care providers rated the robot persuasive behaviors positively. In designing a persuasive socially assistive robot for older adults, it is beneficial to display a combination of persuasive strategies, such as praise and commitment with emotion, to address individual users' needs and cognitive levels.

COVID-19 increased the use of technology in everyday life and highlighted critical applications for assistive technologies. This comparative research study explores how assistive technologies, including socially assistive robots, can be adopted by long-term care homes to mitigate the lasting effects of the pandemic. In particular, we investigated the types of assistive technologies used by long-term care facilities to help with the care of older residents and for what tasks. Furthermore, we identified barriers to adoption and proposed policy measures that encourage technology adoption.

Socially assistive robots are increasingly being used to support the social, cognitive, and physical well-being of those who provide care (healthcare professionals) and those in need of care (older adults). However, the effectiveness of persuasive socially assistive robot behaviors and their impact on the sustained motivation of older adults is still not well understood. This extended abstract describes our prior human-robot interaction study on investigating the effectiveness of persuasive social robot behaviors with care providers, followed by our current research assessing the impact of these persuasive robot behaviors on the well-being of older adults in long-term care. The findings provide insights into engagement and sustained motivation of older adults when providing assistance.