The pandemic and subsequent ‘lockdowns’ dramatically changed the educational landscape of higher education institutions. Before-COVID-19, traditional universities had choices in pedagogical practice, which included a variety of teaching delivery modes. Overnight, a single mode of delivery became the only option for traditional higher education institutions. All services migrated to digital platforms, leading to a period of “emergency eLearning”. The full impact of this sudden shift to digital platforms on all cohorts of students is still unclear. A measure of disruption to the normal student learning experience, especially for those attending traditional universities, was inevitable. Moreover, this disruption was varied depending on the University’s country and the country’s lockdown logistics. This international, comparative, quantitative research project investigated and explored higher education students’ perceptions of emergency eLearning during the COVID-19 pandemic. Experiences of students at universities in three countries were evaluated in terms of four dimensions: (1) home learning environment, (2) engagement, (3) participation preference, and (4) impact on learning skills. The research revealed significant differences between the participating universities students’ experiences. The most important differences were in the ‘home learning environment’, followed by ‘engagement’ and the perception of ‘impact on learning skills’. The differences in the ‘home learning environment’ can be attributed to the differing economic and digital development of the surveyed countries: South Africa, Wales, and Hungary. Finally, different cultural backgrounds suggest a noticeable difference in student engagement, participation, and learning skills.

In 2020, a global pandemic led to lockdowns, and subsequent social and business restrictions. These required overnight implementation of emergency measures to permit continued functioning of vital industries. Digital technologies and platforms made this switch feasible, but it also introduced several cyber related vulnerabilities, which students might not have known how to mitigate. For this study, the Global Cyber Security Index and the Cyber Risk literacy and education index were used to provide a cyber security context for each country. This research project—an international, cross-university, comparative, quantitative project—aimed to explore the risk attitudes and concerns, as well as protective behaviours adopted by, students at a South African, a Welsh and a Hungarian University, during the pandemic. This study’s findings align with the relative rankings of the Oliver Wyman Risk Literacy and Education Index for the countries in which the universities reside. This study revealed significant differences between the student behaviours of students within these universities. The most important differences were identified between students’ risk attitudes and concerns. It was also discovered that South African students reported having changed their protective online behaviours to the greatest extent, since the pandemic commenced. Recommendations are made suggesting that cyber security training and education, as well as improving the digital trust and confidence in digital platforms, are critical.

Purpose: This research aims to investigate the use of conversational artificial intelligence (CAI) in academic practice through the lens of activity theory, which emphasises the mediation of human actions by tools within a social context. Additionally, it seeks to determine if and how the results of qualitative analysis differ when using traditional qualitative analysis software tools compared to using artificial intelligence tools. Design/methodology/approach: A pragmatic approach to the research design was used. The data collection phase included a survey, with open- and closed-ended questions and was distributed to academics in four countries (South Africa, Hungary, Lebanon and Wales). The data analysis phase included a mixed-methods approach integrating and interpreting both types of data to leverage the strengths of both qualitative and quantitative insights. Furthermore, traditional qualitative analysis methods and artificial intelligence tools were used for the analysis phase, allowing for a comprehensive understanding of the interactions between academics and these tools. Findings: Younger academics used CAI more for research than teaching, with academics from the science faculty using it more for teaching, and business management lecturers using it more for research. While viewed positively, concerns arose about ethics and educational alignment. This research shows how CAI supports qualitative analysis by saving time and suggesting new directions. Originality/value: Using an “activity theory” theoretical lens, with a pragmatic approach, the research explores how CAI tools impact academic practices. The study enriches theoretical discourse and offers practical recommendations for education.

The COVID-19 pandemic and the subsequent emergency measures had a fundamental and disruptive impact on societies and, in particular, on the educational sector. The transition of the modality of educational delivery from face-to-face to online occurred within days; this research study considered the concepts of digital trust and digital access, using structuration, postmodernism, and critical social theory as lenses to understand Higher Education (HE) student experiences during the first wave of the lockdown. The study compared these aspects in Hungary, South Africa, and Wales (UK) with different digital and network readiness indices. The digital development of the countries is presented using both the Digital Intelligence and Network Readiness indices. The research approach was cross-country, international, comparative, inductive, and quantitative. The research study found that there was a significant relationship between the countries’ GDP and their network readiness, impacting students’ online learning experiences. Significant differences were found between the participating universities in terms of digital access and digital trust; this research provides valuable insights for informing future pedagogical approaches and teaching best practice, specifically for residential universities. Understanding challenges and barriers to student learning experiences, and the impact of inequitable access to digital technologies and communication, is key for future pedagogical policy and practice. Several recommendations are made to inform practice.

Conversational Artificial Intelligence has disrupted higher education by fundamentally altering its landscape. Fuelled by natural language processing and machine learning this technology has gained widespread adoption particularly since the release of ChatGPT in November 2022. As universities embrace digital transformation, assessment practices must evolve to align with the capabilities of Artificial Intelligence-driven chatbots and virtual assistants. This paper explores how conversational artificial intelligence impacts higher education, in particular, student assessment. A fundamental shift in assessment and evaluation of student competencies is necessary to not only consider knowledge retention but also critical thinking, communication, and adaptability skills. A review of the literature was conducted to understand how assignments should change due to the emergence of this disruptive technology. Conversational Artificial Intelligence and its application within the higher education context is uncertain, with disparate practices—in terms of ethical consideration and understanding—across the sector. A case study was conducted in which MSc Management students undertaking a specific module were tasked to use three Artificial Intelligence tools in their report writing of a business, to verify the sources and content provided by the Artificial Intelligence tool, and to critically evaluate the process as well as the output received for each prompt. The paper proposes a collaborative approach to navigate the ethical implementation and utilization of conversational Artificial Intelligence in higher education, advocating for the co-creation of guidelines through forums like Knowledge Cafés, stressing the need to rethink student assignments and its assessment and the adoption of artificial intelligence technologies by students for assignments.