A more sustainable society and economy also implies more sustainable behavior in terms of the consumption of financial products. A possible change in this behavior can be brought about when there is a change in the demand. In other words, more sustainable consumption of financial products is directly related to financial literacy. However, the latter’s definition, object, and scope are far from being agreed upon internationally. One objective of this work was to explore the different interpretations of financial literacy in academic literature. In this exploration we delved into the evolution of the term, and how, in what context, and with what other concepts the term is used in social networks. Scientometric techniques were used for the analysis and review of the literature. The NLP technique was used to analyze comments on social networks. With this technique, ten feelings that were specially selected were analyzed. Positivity, confidence, and anticipation predominated among them. We conclude that it is important to emphasize that greater attention must be given to financial literacy, from both private and public sectors, so that it can be used to drive more sustainable behavior by individual consumers. Finally, a new definition of financial literacy is proposed.

A more sustainable society and economy also implies a more sustainable behavior in the consumption of financial products. A possible change in focus can come from the demand side, so that more sustainable consumption of financial products have to go hand to hand with financial literacy. However, financial literacy, potential favoring of this sustainable behavior, is far from reaching an international consensus about its definition, object and scope. Two objectives are analyzed; the different interpretations of financial literacy in the academic literature, as well as its evolution and how, in what context and with what other concepts the term is used in social networks. Scientometric techniques and content analysis have been used to carry out a systematic review of literature and also NLP to analyze the comments on Social Networks. Critical moments are identified in the definition of financial literacy. Also ten sentiments are analyzed in social networks in wich positivity, trust, and anticipation predominate. Greater attention to this issue is necessary both from the private initiative and from public policies, so that financial literacy is an effective tool for a more sustainable behavior by consumers. Finally, a new definition is proposed based on our findings.

El presente estudio tiene por objeto explorar las soft skills que se encuentran más relacionadas con la capacidad para responder a las actividades o tareas en el entorno de trabajo. La muestra está compuesta por 530 trabajadores a los cuales se les evalúan 11 competencias distribuidas en 24 dimensiones diferenciadas. Los resultados indican que la muestra se puede agrupar en tres clústeres significativamente diferenciados, entre los que destacan especialmente las puntuaciones de uno de ellos, siendo éste el más valorado por las organizaciones. Además, pone el foco en los campos de formación para un mayor desarrollo, desempeño profesional y empleabilidad. Resaltan las competencias de empatía, implicación, compromiso, responsabilidad y autonomía como eje vertebral de los tres clústeres. Por último, se interpretan los resultados destacando la aplicabilidad de los resultados en el mercado empresarial.