Improving performance through better processes should be the focus of quality professionals. Based on the IPO (Input-Process-Output) model, this study considers total quality management (TQM) as an input of the internal and external of an organisation and transformational leadership (TL) and executive ability (EA) as the mechanism (Process) to promote and coordinate internal–external elements for the organisation obtaining its sustainable competitive advantage (SCA) (Output). Taking samples in the southern Taiwan Science Park in Tainan city for the questionnaire survey in this study, a total of 252 valid responses are collected and analysed to discuss the relationships among TQM, TL, EA and SCA. Reliability analysis, validity analysis, CFA and SEM are utilised for the analyses. The research findings are summarised as follows: (1) TQM significantly affects TL, EA and SCA. (2) TL and EA significantly affect a firm’s SCA and each of them has the mediating effect between TQM and SCA. (3) Both of them have a serial mediating effect on the relationship between TQM and SCA. Implications, limitations and future research directions are discussed.

This study aimed to explore the relationship between place attachment and environmentally responsible behavior, and to verify the mediating role of destination psychological ownership in the above relationship. We surveyed scuba divers in Taiwan as the research subjects and obtained 361 valid questionnaires. After conducting a literature review and examining related theories, we proposed a theoretical model and used the structural equation model for analysis. The results showed that the overall model fitted well, place dependence directly affected place identity, and place dependence and place identity both positively and directly influenced environmentally responsible behavior. Furthermore, the testing showed that destination psychological ownership could play a mediating role on the relationship between place attachment and environmentally responsible behavior.

The quality of patient safety evaluation provides important results for patients, doctors, and managers because it determines hospitals’ capabilities to enhance the medical quality and influences the development of nonmedical error. The aim of this study is to propose a fuzzy multicriteria decision model to evaluate the quality of patient safety in hospitals in Taiwan. The staff and committees of 4 hospitals from southern Taiwan were invited, and these hospitals were evaluated based on 5 indicators from the human factors perspective. Fuzzy Technique for Order Performance by Similarity to Ideal Solution (TOPSIS) methods are examined in the proposed model. The results show that not only the supervisor's commitment but also the hospital's patient safety enhancement capability should be taken into account in a competitive environment.

Data mining can extract useful information from large databases. This paper presents the evolution of the intellectual structure in tourism destination literature as determined by means of bibliometric and social network analysis of 17 552 citations of 414 articles published in Social Sciences Citation Index and Sciences Citation Index journals from 1955 to 2011. This study found that tourism destination research is organized into four different concentrations of interest: destination image, tourist experience and stakeholder involvement, structural equation modeling, and customer relationship management. Future tourism destination research will probably continue to focus on these topics. This study presents a new way for researchers to profile development patterns objectively and provides a key reading method for searching useful research directions.

Aging and health issues continue to receive attention, especially under the global health challenge of achieving the Sustainable Development Goals. It is important to understand how people adapt their lifespan development to face the gains and losses of resources. The purpose of this study was to test the relationships between health resources, selection, optimization, and compensation (SOC) strategies and well-being with aging; to examine the impact of SOC strategies on health resources and well-being, and the link between health resources and well-being. Using structural equation modeling to analyze our hypotheses, a sample survey of 372 adults was conducted. The results showed that health resources were positively and significantly related to SOC and well-being. SOC strategies were positively and significantly related to well-being and SOC strategies partially mediated the link between health resources and well-being. The findings contribute to the literature by establishing a model and providing practical implications for individual behavior, as well as better understanding of the theoretical and practical implications of aging and health. A friendly community and organization may help people’s well-being in terms of physiology, psychology, society, and environment.