Jennifer Cross is assistant dean of recruitment and assessment and associate professor of industrial, manufacturing and systems engineering in the Edward E. Whitacre Jr. College of Engineering at Texas Tech University. She received her BS in industrial engineering from the University of Arkansas and her MS and Ph.D. in industrial and systems engineering from Virginia Tech, where she also served as a postdoctoral associate in the Enterprise Engineering Research Lab. Her research interests are organizational assessment/performance measurement, teams, performance improvement methodologies, and engineering education.