Household waste is the primary source of environmental pollution due to global population growth compared to other waste sources. This article aims to develop a framework for a smart and integrated household waste management system through a Systematic Literature Review (SLR) using the Preferred Reporting Items for Systematic Review and Meta-analysis (PRISMA). The resulting framework not only focuses on information technology dimensions but also links them with other integrated dimensions. The framework’s design identifies the types of household waste management processes based on the Integrated Sustainable Waste Management (ISWM) framework, dimensions that support smart household waste management system, and the stakeholders involved. The SLR results, which include dimensions and subdimensions supporting the smart and integrated household waste management system framework, were validated by experts from the Indonesian Ministry of Environment and Forestry. The developed framework includes five main dimensions: Information Technology, Operational Infrastructure, Governance, Economy, and Social–Culture. It also addresses stakeholder engagement to support smart household waste management systems and identifies waste management processes based on the ISWM framework. This research uses the PRISMA technique to provide an initial framework for smart and integrated household waste management system. The proposed framework has been validated and can be further developed as a smart and integrated household waste management system. Additionally, it highlights the involvement of various dimensions identified to address waste problems.

AUDIT SISTEM INFORMASI/TEKNOLOGI INFORMASI DENGAN KERANGKA KERJA COBIT UNTUK EVALUASI MANAJEMEN TEKNOLOGI INFORMASI DI UNIVERSITAS XYZ

The business continuity of the gig economy is strongly driven by the operator’s ability to manage the maturity of business processes. Moreover, projects in the gig economy are risky due to the lack of monitoring and involvement of actors’ profiles. When business processes become mature as the target, platform-based project results can satisfy actors’ expectations. To reach targeted maturity, operators need to standardize their business processes. This standardization is actualized in a maturity model as a benchmark and guideline tool. It exposes how mature the current business processes are and the required improvements. This research aims to construct a maturity model systematically and comprehensively to encourage operators in the gig economy (as the model user) to improve the products and services delivered. This research has constructed a new maturity model for business processes using the maturity model development phases initiated by de Bruin et al. It explores the gig economy ecosystem in Indonesia. This research initiates the maturity model by collecting 48 factors in the gig economy. It continues by composing 13 determinant candidates as representations of the factors. After an empirical test involving 200 people (consisting of gig worker, client, and operator) and two iterations of mixed-method validation involving 16 experts, this research generates ten determinants classified into three dimensions: actors, platforms, and transactions. The maturity level of each determinant is measured to indicate its position toward digital business continuity.

Ministry of Energy and Mineral Resources (MEMR) requires Information System/Information Technology (IS/IT) to accelerate its bureaucratic reform. By shortening business legalization process, performance transparency, and standardization of open-access public data, MEMR is expected to improve public service as government institution. However, current situation indicates low performance of IS/IT at MEMR. MEMR has many IS applications with similar functions, separated infrastructure, and weak IT governance. This research explores Strategic IS Planning (SISP) for MEMR as formal development guideline of IT policies, technical tactics, and IT roles. Formulation of SISP is guided by three business principles: Automation, Continuity, and Standardized. SISP is developed using a methodology which accommodates four layers: IT governance, IS application, IT infrastructure, and IT human resources. The methodology is also supplemented with Enterprise Architecture modeling and some COBIT 5 processes through cascading mechanism. This research produces some agendas for each layer, such as IT steering committee establishment to engage top-management commitment, IT competence improvement, centralized data center and disaster recovery center to simplify IT infrastructure operational, and also integration of similar functions IS applications (from 146 IS applications to 22). Through SISP, MEMR can perform more capable bureaucratic reform using IS/IT.

Indonesia Internet Domain Names Registry Association (PANDI) hosts helpdesk function as a part of .id domain management. It is a one-stop facility for all registrants and the public to submit questions and complaints regarding .id domain names. Previously, helpdesk function had poor performance since its business processes were manual and slow. This research aimed to design Information Technology Service Management (ITSM) implementation as guidelines for PANDI helpdesk. It demonstrated case study research using qualitative approach by involving helpdesk officers, and c-level in depth interview. This research relied on ITIL V3 2011 framework to generate ITSM design: service catalog, Service Level Agreement, and Standard Operating Procedures. It resulted in tracking status, priority label, reporting feature, and service categories can be added on the application side. Those artifacts guided helpdesk to improve the quality of services provided by PANDI. They consisted of a service catalog that includes 11 Customer Facing Service (CFS) and Resource Facing Service (RFS), five SLAs for helpdesk business process services, and three SOPs for account changes request service.

Household waste is the primary source of environmental pollution due to global population growth compared to other sources of waste. This research aims to develop a smart and integrated household waste management system framework. The resulting framework not only focuses on dimensions of information technology but also links it with other integrated dimensions. This research attempts to conduct a Systematic Literature Review (SLR) using the Preferred Reporting Items for Systematic Review and Meta-analysis (PRISMA) protocol to produce a smart and integrated household waste management framework. The framework's design is carried out by identifying the type of household waste management process based on the Integrated Sustainable Waste Management (ISWM) framework, dimensions that support smart household waste management, and stakeholders involved. The SLR results, namely dimensions and subdimensions that support the framework of a smart and integrated household waste management system, were validated by a resource person from the Indonesian Ministry of Environment and Forestry. The smart and integrated household waste management framework that has been developed in this research contains five main dimensions: Information Technology, Operational Infrastructure, Governance, Economy, and Social-culture. This framework also addresses stakeholder engagement to support smart household waste management systems and identifies waste management processes based on the ISWM framework. This research uses the PRISMA technique to provide a framework for smart and integrated household waste management systems in the initial stage. The proposed framework has been validated and can be further developed as a smart and integrated household waste management system. This research also contributes to the involvement of various dimensions identified to deal with waste problems.