Mihai Ciupan

Mihai Ciupan


Research Focus & Metrics

Academic Career Length

3Years (2024-Present)

(Calculated once Scilit publication data is synced: current year − year of first publication + 1)

Representative Publications

View All Publications
28 March 2024
Verified
Book Chapter
Closed access
PDF file
ECEmilia Campean
Emilia Campean
CSClaudiu Adrian Serban
Claudiu Adrian Serban
MCMihai Ciupan
Mihai Ciupan
GPGrigore Marian Pop
Grigore Marian Pop

1 July 2026 in Proceedings of the International Conference on Business Excellence
Verified
Journal Article
Open access
PDF file
SNSorin Constantin Nacu
Sorin Constantin Nacu
Aurel Mihail TITUAurel Mihail TITU
Aurel Mihail TITU
MCMihai Ciupan
Mihai Ciupan
RVRaman Teja Venigalla
Raman Teja Venigalla
The digital transformation of organizations has fundamentally reshaped how quality is defined, measured, and continuously improved, especially in knowledge-based organizations like information technology companies, consulting firms, research and development centers. This paper shows how digital technologies can be implemented in quality management systems to support better decision making, better transparency, and to ensure that continuous learning exists in these organizations. The study is theoretical and develops a perspective based on the existing literature on digitalization, quality management, and knowledge-based value creation. First clarifies the specific characteristics of knowledge-based organizations and the implications these characteristics have for quality management. Then it reviews how digital tools such as data analytics platforms, collaborative platforms and workflow management systems applications can support planning, control, and improvement of quality in knowledge-based processes. The paper also discusses the main drivers and barriers for the digitalization of quality management. With a focus on organizational culture, employee competences, and leadership orientation. The paper proposes a framework that includes these ingredients: digital technologies, knowledge processes, and quality outcomes in knowledge-based organizations. The contribution of this work are based in integrating perspectives from digital transformation, knowledge management, and quality management into a coherent model that can guide both researchers and practitioners in designing more effective quality management systems in the digital age.