Cheng Ling Tan, she is an associate professor and deputy dean of the Graduate School of Business at Universiti Sains Malaysia, Penang. She is also a PhD supervisor. She leads several research grants and has published more than 40 papers in operations management and related field, and provides lectures on operations and service management. Previously, she was a global supply chain quality consultant, as well as a quality department manager for more than 10 years with two multinational companies in Malaysia. Specializations: operations management, innovation, supply chain management, knowledge management, and behavior in operations management.
Cheng Ling Tan, she is an associate professor and deputy dean of the Graduate School of Business at Universiti Sains Malaysia, Penang. She is also a PhD supervisor. She leads several research grants and has published more than 40 papers in operations management and related field, and provides lectures on operations and service management. Previously, she was a global supply chain quality consultant, as well as a quality department manager for more than 10 years with two multinational companies in Malaysia. Specializations: operations management, innovation, supply chain management, knowledge management, and behavior in operations management.