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Prof. Dr. Carlos Martin-Rios
Ecole hôtelière de Lausanne, HES-SO University of Applied Sciences and Arts Western Switzerland, 1000 Lausanne 25 / Switzerland

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0 Eco-innovation
0 Innovation Management
0 Service Innovation
0 Sustainable innovation
0 sustainable hospitality and tourism

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Innovation Management
Service Innovation
Sustainable innovation
sustainable hospitality and tourism

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Journal article
Published: 28 December 2020 in Sustainability
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Food is essential to our survival, yet the Food and Agriculture Organization of the United Nations (FAO) estimates that about 820 million people were undernourished in 2018. In this context, food waste generation is a particularly salient issue. Wasting food means missing opportunities to feed the growing world population and consuming scarce resources, such as land, water and energy used in the production, processing, distribution and consumption of food. Firms in HORECA (hospitality, restaurant and catering) represent a considerable share of total food waste and, more importantly, are characterized by an overall low sense of awareness about the sustainability-oriented innovation opportunities and challenges of minimizing food waste. This article draws on an in-depth case study to explore the use of technological advancements in downstream value chain. This case study draws on a tech startup providing services for HORECA companies to address a new way for companies to solve the food waste challenge. Adopting technological innovations to quantify and minimize wastage via collaborations with third-party companies can be a strategic and cost-effective way to supplement a company’s open innovation activities.

ACS Style

Carlos Martin-Rios; Anastasia Hofmann; Naomi Mackenzie. Sustainability-Oriented Innovations in Food Waste Management Technology. Sustainability 2020, 13, 210 .

AMA Style

Carlos Martin-Rios, Anastasia Hofmann, Naomi Mackenzie. Sustainability-Oriented Innovations in Food Waste Management Technology. Sustainability. 2020; 13 (1):210.

Chicago/Turabian Style

Carlos Martin-Rios; Anastasia Hofmann; Naomi Mackenzie. 2020. "Sustainability-Oriented Innovations in Food Waste Management Technology." Sustainability 13, no. 1: 210.

Articles
Published: 16 June 2020 in Asia Pacific Journal of Tourism Research
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This teaching case addresses sustainable hospitality in Asia-Pacific, specifically practices to reduce food waste. Hospitality and foodservice firms often require a third party to manage the introduction of sustainable practices. KITRO is a Swiss start-up developing waste management systems. In this notional case, KITRO plans to enter the Asia-Pacific market to expand their business. The teaching case offers opportunities to address the growing importance of sustainability and the steps towards introducing sustainable practices in Asia. The KITRO case can be used in undergraduate and postgraduate courses in the subjects of sustainability, innovation, strategy, sustainable entrepreneurship or hospitality operations management.

ACS Style

Carlos Martin-Rios; Laura Zizka; Peter Varga; Susana Pasamar. KITRO: technology solutions to reduce food waste in Asia-Pacific hospitality and restaurants. Asia Pacific Journal of Tourism Research 2020, 25, 1128 -1135.

AMA Style

Carlos Martin-Rios, Laura Zizka, Peter Varga, Susana Pasamar. KITRO: technology solutions to reduce food waste in Asia-Pacific hospitality and restaurants. Asia Pacific Journal of Tourism Research. 2020; 25 (10):1128-1135.

Chicago/Turabian Style

Carlos Martin-Rios; Laura Zizka; Peter Varga; Susana Pasamar. 2020. "KITRO: technology solutions to reduce food waste in Asia-Pacific hospitality and restaurants." Asia Pacific Journal of Tourism Research 25, no. 10: 1128-1135.

Articles
Published: 07 April 2020 in Current Issues in Tourism
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Tipping is a social norm in many countries and has important functions as a source of income, with significant social welfare effects. Tipping can also represent a form of lost tax revenue, as service workers and restaurants may not declare all cash tips. These interrelationships remain generally insufficiently understood. This paper presents the results of a comparative survey of resident tipping patterns in restaurants in Spain, France, Germany, Switzerland, Sweden, Norway, and the Netherlands. ANOVA and ANCOVA analyses confirm significant variation in tipping norms between countries, for instance with regard to the frequency of tipping and the proportion of tips in relation to bill size. The paper discusses these findings in the context of employment conditions and social welfare effects, comparing the European Union minimum wage model to gratuity-depending income approaches in the USA. Results have importance for the hospitality sector and policymakers concerned with social welfare.

ACS Style

Stefan Gössling; Sébastien Fernandez; Carlos Martin-Rios; Susana Pasamar Reyes; Valérie Fointiat; Rami K. Isaac; Merete Lunde. Restaurant tipping in Europe: a comparative assessment. Current Issues in Tourism 2020, 24, 811 -823.

AMA Style

Stefan Gössling, Sébastien Fernandez, Carlos Martin-Rios, Susana Pasamar Reyes, Valérie Fointiat, Rami K. Isaac, Merete Lunde. Restaurant tipping in Europe: a comparative assessment. Current Issues in Tourism. 2020; 24 (6):811-823.

Chicago/Turabian Style

Stefan Gössling; Sébastien Fernandez; Carlos Martin-Rios; Susana Pasamar Reyes; Valérie Fointiat; Rami K. Isaac; Merete Lunde. 2020. "Restaurant tipping in Europe: a comparative assessment." Current Issues in Tourism 24, no. 6: 811-823.

Journal article
Published: 08 July 2019 in International Journal of Contemporary Hospitality Management
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Purpose The purpose of this paper is to develop and illustrate a comprehensive framework for how hospitality firms can overcome the broad vs narrow dilemma in sustainable management. The authors develop a framework for how to break down the United Nations sustainable development goals (SDGs) into actionable and context-specific subsets and select individual sustainability initiatives with maximum impact. Design/methodology/approach The framework focuses on sustainable innovation and management in hospitality and the issue-focused stakeholder perspective. The authors develop a theoretical framework for the selection of impactful sustainability initiatives in the hospitality industry. In addition, the paper provides a broad range of concrete examples for how different stakeholders can act as barriers or catalysts for the implementation of sustainability initiatives. Findings The major contribution of this paper is twofold. First, it recognizes that the solutions to the great sustainability challenges ahead involve the active participation of the hospitality industry in establishing partnerships with stakeholders. Second, it offers an ambitious roadmap for hospitality firms to identify local issues specific to sustainable management actions committed to advancing the social, environmental and economic dimensions of sustainability. Originality/value The framework has considerable practical implications in that it is centered on helping hospitality firms select an appropriate set of SDGs for their local context and translate them into specific sustainability initiatives that address these goals. The “stakeholder-filter model” methodology is aligned with an approach that is already being used for the development of sustainability initiatives outside the scope of the hospitality industry. As a result, the framework should have substantial practical value for the hospitality industry.

ACS Style

Steffen P. Raub; Carlos Martin-Rios. “Think sustainable, act local” – a stakeholder-filter-model for translating SDGs into sustainability initiatives with local impact. International Journal of Contemporary Hospitality Management 2019, ahead-of-p, 1 .

AMA Style

Steffen P. Raub, Carlos Martin-Rios. “Think sustainable, act local” – a stakeholder-filter-model for translating SDGs into sustainability initiatives with local impact. International Journal of Contemporary Hospitality Management. 2019; ahead-of-p (ahead-of-p):1.

Chicago/Turabian Style

Steffen P. Raub; Carlos Martin-Rios. 2019. "“Think sustainable, act local” – a stakeholder-filter-model for translating SDGs into sustainability initiatives with local impact." International Journal of Contemporary Hospitality Management ahead-of-p, no. ahead-of-p: 1.

Book chapter
Published: 24 June 2019 in Research in Personnel and Human Resources Management
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Creativity and innovation have been buzzwords of managerial discourse over the last few decades as they contribute to the long-term survival and competitiveness of firms. Given the non-linear, causally ambiguous, and intangible nature of all innovation-related phenomena, management scholars have been trying to uncover factors that contribute to creativity and innovation from multiple lenses ranging from organizational behavior at the micro-level to strategic management at the macro-level. Along with important and insightful developments in these research streams that evolved independently from one another, human resource management (HRM) research – especially from a strategic perspective – has only recently started to contribute to a better understanding of both creativity and innovation. The goal of this chapter is to review the contributions of strategic HRM research to an improved understanding of creativity at the individual-level and innovation at the firm-level. In organizing this review, the authors rely on the open innovation funnel as a metaphor to review research on both HRM practices and HRM systems that contribute to creativity and innovation. In the last section, the authors focus on more recent developments in HRM research that focus on ambidexterity – as a way for HRM to simultaneously facilitate exploration and exploitation. This chapter concludes with a discussion of future research directions.

ACS Style

Saba S. Colakoglu; Niclas Erhardt; Stephanie Pougnet-Rozan; Carlos Martin-Rios. Chapter 6 Reviewing Creativity and Innovation Research Through the Strategic HRM Lens. Research in Personnel and Human Resources Management 2019, 227 -271.

AMA Style

Saba S. Colakoglu, Niclas Erhardt, Stephanie Pougnet-Rozan, Carlos Martin-Rios. Chapter 6 Reviewing Creativity and Innovation Research Through the Strategic HRM Lens. Research in Personnel and Human Resources Management. 2019; ():227-271.

Chicago/Turabian Style

Saba S. Colakoglu; Niclas Erhardt; Stephanie Pougnet-Rozan; Carlos Martin-Rios. 2019. "Chapter 6 Reviewing Creativity and Innovation Research Through the Strategic HRM Lens." Research in Personnel and Human Resources Management , no. : 227-271.

Research article
Published: 03 June 2019 in International Journal of Contemporary Hospitality Management
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Purpose Co-creation as a collaborative process between organizations and customers generates unique value for both internal and external stakeholders for the company. Research generally examines and portrays customer-company co-creation as a balanced and harmonious relationship. However, a successful co-creation strategy involves understanding the shared interests of the parties and resolving tensions between internal and external stakeholders to avoid co-destruction. This study aims to draw on the intersection of organizational behavior and marketing literature and to examine shared interests and conflicting tensions involved in the co-creation in the context of sports entertainment. This context allows the researchers to unpack and present a more complex process of co-creation that fosters co-creativity and innovation. Design/methodology/approach Based on a qualitative case-based approach of a major university in the USA, the authors draw on interviews and observations from their athletic administration and fans engaged in a men’s Division I team through an entire season. Findings This qualitative study illustrates an alternative, more complex dilemma of co-creating emotional and symbolic value based on shared interests while reconciling conflicting internal and external stakeholder interests. The findings suggest a tug of war based on tensions, where management adopted contrasting managerial strategies ranging from attempting to reconcile tension through organic co-creation to controlled manufactured creation. Research limitations/implications Emotional and symbolic game experience value is an interdependent process which cannot be created without consumer engagement. Both emotional and symbolic values are enhanced during games to the extent consumers perceive participation in the creative pre-game stages. Originality/value This study draws on sports entertainment to identify sources of tension in co-creation and discuss type of solutions among internal and external stakeholders.

ACS Style

Niclas Erhardt; Carlos Martin-Rios; Elisa Chan. Value co-creation in sport entertainment between internal and external stakeholders. International Journal of Contemporary Hospitality Management 2019, 31, 4192 -4210.

AMA Style

Niclas Erhardt, Carlos Martin-Rios, Elisa Chan. Value co-creation in sport entertainment between internal and external stakeholders. International Journal of Contemporary Hospitality Management. 2019; 31 (11):4192-4210.

Chicago/Turabian Style

Niclas Erhardt; Carlos Martin-Rios; Elisa Chan. 2019. "Value co-creation in sport entertainment between internal and external stakeholders." International Journal of Contemporary Hospitality Management 31, no. 11: 4192-4210.

Empirical article
Published: 08 April 2019 in Service Business
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As a key part of their professionalization process, creative industries (CIs) including private or contract archaeological firms (AFs) increasingly rely on bundles of technological (product/service and process) and non-technological (organizational) innovation activities. Adopting a complementarity perspective, the study clarifies how technological and non-technological innovation initiatives are combined in an intertwined way. Drawing on a sample of 217 AFs, this study examines and uncovers synergies between innovation strategy and innovation practices and the further effects on innovation performance in AFs. Specifically, results show that successful AFs combine multidimensional service, process, and organizational innovations to generate higher innovation performance.

ACS Style

Carlos Martin-Rios; Eva Parga-Dans; Susana Pasamar. Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms. Service Business 2019, 13, 695 -713.

AMA Style

Carlos Martin-Rios, Eva Parga-Dans, Susana Pasamar. Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms. Service Business. 2019; 13 (4):695-713.

Chicago/Turabian Style

Carlos Martin-Rios; Eva Parga-Dans; Susana Pasamar. 2019. "Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms." Service Business 13, no. 4: 695-713.

Journal article
Published: 31 August 2018 in Tourism Management
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Innovation in hospitality has attracted considerable interest, partly because its processes and activities are so diverse, and partly because its impact on performance is still a puzzle. This study proposes a comprehensive theoretical model that reviews combinations of technological and non-technological innovation and the interrelation between different innovation strategies that contribute to generating competitive advantages. Using data from 2010 and 2012 CIS, it empirically examines different innovation strategies, analyzes their role in organizational performance, and thoroughly researches sectoral variation in innovation strategies between hospitality and other service subsectors. Comparative analysis suggests that hospitality is the least innovative service activity. The findings also show that in hotels sales turnover is positively related only to complex innovation strategies that emphasize both technological and non-technological innovation. The study concludes that the level of innovation varies from sector to sector and that innovation strategies can have different effects on performance depending on the sector.

ACS Style

Carlos Martin-Rios; Teofil Ciobanu. Hospitality innovation strategies: An analysis of success factors and challenges. Tourism Management 2018, 70, 218 -229.

AMA Style

Carlos Martin-Rios, Teofil Ciobanu. Hospitality innovation strategies: An analysis of success factors and challenges. Tourism Management. 2018; 70 ():218-229.

Chicago/Turabian Style

Carlos Martin-Rios; Teofil Ciobanu. 2018. "Hospitality innovation strategies: An analysis of success factors and challenges." Tourism Management 70, no. : 218-229.

Journal article
Published: 27 July 2018 in Waste Management
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There is growing evidence that a significant share of global food is thrown away, with concomitant detrimental repercussions for sustainability. Reducing food waste is a key sustainability challenge for the food service industry. Despite the significance of this issue to the global foodservice industry, the link between innovation practices and food waste management has received limited attention in the academic literature. This paper uses innovation management and social constructionism to investigate interrelationships of food service provisions and innovations in waste management. It is based on the evaluation of food waste solutions and innovations that combine strategic dimensions of waste management with practice-driven initiatives, including incremental (processes and technologies) and radical innovations. The paper presents a range of waste management initiatives, showing that their implementation in the foodservice sector varies depending on management’s beliefs, knowledge, goals and actions. The concepts discussed here could help practitioners to become more aware of the factors that drive the adoption of food waste innovations.

ACS Style

Carlos Martin-Rios; Christine Demen-Meier; Stefan Gössling; Clémence Cornuz. Food waste management innovations in the foodservice industry. Waste Management 2018, 79, 196 -206.

AMA Style

Carlos Martin-Rios, Christine Demen-Meier, Stefan Gössling, Clémence Cornuz. Food waste management innovations in the foodservice industry. Waste Management. 2018; 79 ():196-206.

Chicago/Turabian Style

Carlos Martin-Rios; Christine Demen-Meier; Stefan Gössling; Clémence Cornuz. 2018. "Food waste management innovations in the foodservice industry." Waste Management 79, no. : 196-206.

Review
Published: 09 February 2018 in Journal of Public Affairs
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This theoretical paper uses a complete review of organizational control configuration (OCC) literature to illustrate the innovation, complexity and dynamics of control in knowledge-intensive organizations (KIOs). On the basis of interdisciplinary analysis of the extant literature on OCC, the paper offers a comprehensive look at the “control pathway” taken by the various KIOs. By means of this integrative review of existing theory and research, the paper argues for greater attention to KIOs' control rationales in OCC theory and research. In doing so, it offers a comprehensive conceptual framework for the study of control in KIOs and suggests a number of propositions for future research.

ACS Style

Carlos Martin-Rios. Organizational control rationales in knowledge-intensive organizations: An integrative review of emerging trends. Journal of Public Affairs 2018, 18, e1695 .

AMA Style

Carlos Martin-Rios. Organizational control rationales in knowledge-intensive organizations: An integrative review of emerging trends. Journal of Public Affairs. 2018; 18 (1):e1695.

Chicago/Turabian Style

Carlos Martin-Rios. 2018. "Organizational control rationales in knowledge-intensive organizations: An integrative review of emerging trends." Journal of Public Affairs 18, no. 1: e1695.

Articles
Published: 24 November 2017 in Current Issues in Tourism
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Accommodation businesses are increasingly dependent on a limited number of reservation platforms. A significant feature of these platforms is guest evaluations, which are transformed into ratings and rankings. As the positioning of the business in comparison to competitors determines customer demand, accommodation managers have considerable interest in maintaining or improving their online reputation. One response may be to engage in manipulation strategies. This paper presents the results of a survey including 270 hotel managers in five countries, Germany, Israel, Norway, Sweden and Switzerland. Managers confirm growing competition as a result of ratings and rankings, and they report that guests are increasingly aware of the importance of reviews. To avert negative online feedback impacts, managers intervene strategically. The paper discusses new market pressures, emergent consumer judgement culture and consumer citizenship, opportunities for legal redress and the emerging importance of reputation management strategies.

ACS Style

Stefan Gössling; Harald Zeiss; C. Michael Hall; Carlos Martin-Rios; Yael Ram; Ivar-Petter Grøtte. A cross-country comparison of accommodation manager perspectives on online review manipulation. Current Issues in Tourism 2017, 22, 1744 -1763.

AMA Style

Stefan Gössling, Harald Zeiss, C. Michael Hall, Carlos Martin-Rios, Yael Ram, Ivar-Petter Grøtte. A cross-country comparison of accommodation manager perspectives on online review manipulation. Current Issues in Tourism. 2017; 22 (14):1744-1763.

Chicago/Turabian Style

Stefan Gössling; Harald Zeiss; C. Michael Hall; Carlos Martin-Rios; Yael Ram; Ivar-Petter Grøtte. 2017. "A cross-country comparison of accommodation manager perspectives on online review manipulation." Current Issues in Tourism 22, no. 14: 1744-1763.

Journal article
Published: 05 June 2017 in R&D Management
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This article examines the long-term strategic adaptation activities top service firms use to respond to economic crisis. Based on a longitudinal dataset of 97 leading European service firms, it empirically conceptualizes three clusters or strategic types of organizational response to overcome long-term financial strain experienced during 2008–2011, it tests the survivability of their strategic orientation and it assesses their relationship with organizational performance during the crisis (2008–2011) and in the post-crisis period (2014–2016). Leading E.U. service firms that attempt to maximize adaptation by ‘Commitment-to-expansion’ (i.e., increase in R&D investment, strategic M&A and recruitment) ensure the long-term survivability of their strategic orientation and generate growth in their operating profits, sales and market capitalization in contrast to service firms that implement cost-oriented actions (layoffs and cutting back on R&D investment). These results extend the limited knowledge available on strategic adaptation in top E.U. service firms and provide insight into the role that different responses play in fostering recovery from ongoing economic and financial crisis, which have thus far remained empirically under-researched.

ACS Style

Carlos Martin-Rios; Susana Pasamar. Service innovation in times of economic crisis: the strategic adaptation activities of the top E.U. service firms. R&D Management 2017, 48, 195 -209.

AMA Style

Carlos Martin-Rios, Susana Pasamar. Service innovation in times of economic crisis: the strategic adaptation activities of the top E.U. service firms. R&D Management. 2017; 48 (2):195-209.

Chicago/Turabian Style

Carlos Martin-Rios; Susana Pasamar. 2017. "Service innovation in times of economic crisis: the strategic adaptation activities of the top E.U. service firms." R&D Management 48, no. 2: 195-209.

Journal article
Published: 01 January 2017 in Journal of technology management & innovation
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ACS Style

Manuel Septiem; Carlos Martin-Rios. Innovación en gestión de recursos humanos: la relevancia de las redes inter-organizativas de intercambio de conocimiento. Journal of technology management & innovation 2017, 12, 96 -107.

AMA Style

Manuel Septiem, Carlos Martin-Rios. Innovación en gestión de recursos humanos: la relevancia de las redes inter-organizativas de intercambio de conocimiento. Journal of technology management & innovation. 2017; 12 (3):96-107.

Chicago/Turabian Style

Manuel Septiem; Carlos Martin-Rios. 2017. "Innovación en gestión de recursos humanos: la relevancia de las redes inter-organizativas de intercambio de conocimiento." Journal of technology management & innovation 12, no. 3: 96-107.

Journal article
Published: 01 October 2016 in International Journal of Hospitality Management
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ACS Style

Niclas Erhardt; Carlos Martin-Rios; Charles Heckscher. Am I doing the right thing? Unpacking workplace rituals as mechanisms for strong organizational culture. International Journal of Hospitality Management 2016, 59, 31 -41.

AMA Style

Niclas Erhardt, Carlos Martin-Rios, Charles Heckscher. Am I doing the right thing? Unpacking workplace rituals as mechanisms for strong organizational culture. International Journal of Hospitality Management. 2016; 59 ():31-41.

Chicago/Turabian Style

Niclas Erhardt; Carlos Martin-Rios; Charles Heckscher. 2016. "Am I doing the right thing? Unpacking workplace rituals as mechanisms for strong organizational culture." International Journal of Hospitality Management 59, no. : 31-41.

Journal article
Published: 30 September 2016 in International Small Business Journal: Researching Entrepreneurship
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This article explores knowledge search strategies of technology-based small firms (TBSFs) and the role that informal and proximate relationships play in the development of knowledge networks, through which knowledge exchange occurs. Drawing on interfirm relationship and social network theory, we contend that TBSFs participate in informal networks to exchange technology, market and managerial knowledge, to the extent that these knowledge configurations facilitate acquisition of external knowledge critical for their learning processes by TBSFs. Results indicate that a firm’s engagement in the exchange of various sources of knowledge is directly related to its economic activity and strategic knowledge priorities, which shape the structural dimensions of interfirm informal networks. While informal networks remain informal, certain TBSFs formalize their participation as they obtain and combine knowledge resources that are important for their activity. In examining how different interests and roles impact participation in informal interfirm networks, this study contributes to the literature on small firms and collaborative relationships.

ACS Style

Carlos Martin-Rios; Niclas Erhardt. Small business activity and knowledge exchange in informal interfirm networks. International Small Business Journal: Researching Entrepreneurship 2016, 35, 285 -305.

AMA Style

Carlos Martin-Rios, Niclas Erhardt. Small business activity and knowledge exchange in informal interfirm networks. International Small Business Journal: Researching Entrepreneurship. 2016; 35 (3):285-305.

Chicago/Turabian Style

Carlos Martin-Rios; Niclas Erhardt. 2016. "Small business activity and knowledge exchange in informal interfirm networks." International Small Business Journal: Researching Entrepreneurship 35, no. 3: 285-305.

Journal article
Published: 07 September 2016 in Journal of Teaching in Travel & Tourism
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ACS Style

Carlos Martin-Rios; Stephanie Pougnet; Ana Maria Nogareda. Teaching HRM in contemporary hospitality management: a case study drawing on HR analytics and big data analysis. Journal of Teaching in Travel & Tourism 2016, 17, 34 -54.

AMA Style

Carlos Martin-Rios, Stephanie Pougnet, Ana Maria Nogareda. Teaching HRM in contemporary hospitality management: a case study drawing on HR analytics and big data analysis. Journal of Teaching in Travel & Tourism. 2016; 17 (1):34-54.

Chicago/Turabian Style

Carlos Martin-Rios; Stephanie Pougnet; Ana Maria Nogareda. 2016. "Teaching HRM in contemporary hospitality management: a case study drawing on HR analytics and big data analysis." Journal of Teaching in Travel & Tourism 17, no. 1: 34-54.

Journal article
Published: 27 August 2016 in Journal of Air Transport Management
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Changing environmental conditions introduce uncertainty into organizational operations, and airlines respond in various ways. Scholars traditionally explore responses to environmental uncertainty by drawing upon theories of communication networks, coordination, organizational resilience, and high reliability organizing. Yet, the research has competing communication predictions, which makes planning and designing organizational responses challenging, as the level and type of uncertainty changes over time. Research also does not address variations in responses across different groups of employees. Using longitudinal network data from the United Airlines operations tower in Newark Airport (USA), this research examines communication for the purpose of relational coordination in a dynamically adaptive organizational network. Results reveal different patterns of organizational communication as different employee groups (frontline, cross-functional boundary spanners, and managers) face varying conditions of uncertainty. This paper concludes with theoretical contributions and practical recommendations for managing complex communication networks to respond to dynamic conditions of uncertainty in the airline operations settings.

ACS Style

Saul Rubinstein; Carlos Martin-Rios; Niclas Erhardt; Jody Hoffer Gittell; Varghese P. George. Organizational responses to uncertainty in the airline industry: Changes in patterns of communication networks. Journal of Air Transport Management 2016, 57, 217 -227.

AMA Style

Saul Rubinstein, Carlos Martin-Rios, Niclas Erhardt, Jody Hoffer Gittell, Varghese P. George. Organizational responses to uncertainty in the airline industry: Changes in patterns of communication networks. Journal of Air Transport Management. 2016; 57 ():217-227.

Chicago/Turabian Style

Saul Rubinstein; Carlos Martin-Rios; Niclas Erhardt; Jody Hoffer Gittell; Varghese P. George. 2016. "Organizational responses to uncertainty in the airline industry: Changes in patterns of communication networks." Journal of Air Transport Management 57, no. : 217-227.

Journal article
Published: 01 August 2016 in Journal of Business Research
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This paper develops process theory on how service firms deal with persistent economic decline and the practices they adopt to overcome it. It examines how a knowledge-based service activity — commercial archeology — attempts to overcome environmental constraints of increasing complexity and economic downturn, as it unfolded over an 8-year period. This longitudinal, multimethod field study illustrates how confronting an external crisis may actually lead surviving firms to attempt innovation actions, a critical factor in achieving organizational renewal. Findings suggest that the renewal ability of highly dynamic services hinges on which innovation activities firms select and adopt, whether they implement them effectively, and the consequences of such implementations. This article contributes to the development of theory about the role of organizational innovation in service adaptation by offering insight into the link between strategic renewal and innovation activities.

ACS Style

Carlos Martin-Rios; Eva Parga-Dans. Service response to economic decline: Innovation actions for achieving strategic renewal. Journal of Business Research 2016, 69, 2890 -2900.

AMA Style

Carlos Martin-Rios, Eva Parga-Dans. Service response to economic decline: Innovation actions for achieving strategic renewal. Journal of Business Research. 2016; 69 (8):2890-2900.

Chicago/Turabian Style

Carlos Martin-Rios; Eva Parga-Dans. 2016. "Service response to economic decline: Innovation actions for achieving strategic renewal." Journal of Business Research 69, no. 8: 2890-2900.

Journal article
Published: 11 July 2016 in International Journal of Organizational Analysis
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Purpose The purpose of this paper is to examine through a sensemaking lens the transforming nature of scientists’ work role in public research organizations (PROs), resulting from organizational innovations in the form of collaborative culture. Design/methodology/approach Based on a symbolic-functionalist theory of work role transition, the paper uses interview data from a case study to explore scientists’ sensemaking of work role change. Findings Work role transition and identity processes among scientists in traditional PROs reveal tensions regarding organizational restructuring to the extent that organizational innovations are changing scientific work conflict with organizational norms, procedures and reward structures in hierarchical, bureaucratic PROs. Research limitations/implications As the paper is based on only one case study, further research should be carried out on the difficulties involved in transforming the nature of the scientific work role and the way scientists recognize, contradict and make sense of changes. Originality/value The novelty of this paper is in the un-discussed role of organizational innovations in enabling new work roles for scientists in public research centers and how scientists make sense of and react to these innovations. Therefore, this paper could be beneficial for PROs facing pressure to restructure.

ACS Style

Carlos Martin-Rios. Sensemaking of organizational innovation and change in public research organizations. International Journal of Organizational Analysis 2016, 24, 516 -531.

AMA Style

Carlos Martin-Rios. Sensemaking of organizational innovation and change in public research organizations. International Journal of Organizational Analysis. 2016; 24 (3):516-531.

Chicago/Turabian Style

Carlos Martin-Rios. 2016. "Sensemaking of organizational innovation and change in public research organizations." International Journal of Organizational Analysis 24, no. 3: 516-531.

Journal article
Published: 20 May 2016 in Journal of Information & Knowledge Management
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This paper aims to identify two different knowledge management (KM) systems and their underlying capabilities by accounting for two contextual factors: organisational structures and type of knowledge. Specifically, it seeks to explore how two different organisational structures (mechanistic and organic) shape the way explicit and tacit knowledge is shared, created, and learned. The paper uses a case-based approach of two sports teams as archetypal contexts to inform management research. Findings suggest that a mechanistic structure (American football) emphasises explicit knowledge for sharing of specific directives, centralised, incremental knowledge creation, and organisational learning through memorisation and repetitious actions. In an organic structure (ice hockey), sharing of tacit knowledge, decentralised novel knowledge creation, and organisational learning through empowered experiential learning episodes are emphasised. Findings illustrate the importance of accounting for organisational structures and knowledge needed for different KM systems geared towards efficiency and routine work, and flexibility and non-routine work.

ACS Style

Niclas Erhardt; Carlos Martin-Rios. Knowledge Management Systems in Sports: The Role of Organisational Structure, Tacit and Explicit Knowledge. Journal of Information & Knowledge Management 2016, 15, 1650023 .

AMA Style

Niclas Erhardt, Carlos Martin-Rios. Knowledge Management Systems in Sports: The Role of Organisational Structure, Tacit and Explicit Knowledge. Journal of Information & Knowledge Management. 2016; 15 (2):1650023.

Chicago/Turabian Style

Niclas Erhardt; Carlos Martin-Rios. 2016. "Knowledge Management Systems in Sports: The Role of Organisational Structure, Tacit and Explicit Knowledge." Journal of Information & Knowledge Management 15, no. 2: 1650023.