Dr. Muhammad Ali is a post-doctorate research fellow at the School of Economics and Management, Dongguan University of Technology, Dongguan, China, and the School of Management, University of Science and Technology of China, Hefei, China. He also serves as an Assistant Professor at Hailey College of Banking and Finance, University of the Punjab, Lahore, Pakistan. His research has appeared in journals such as Journal of Innovation and Knowledge, Employee Relations, Technology Analysis & Strategic Management, Information Technology for Development Journal, and Leadership & Organizational Development Journal. His research interests include leadership, customer incivility, strategic-HRM, well-being, creativity, mindfulness, servitization, employee and organizational service performance.