Carlos J. Costa

Prof. Carlos J. Costa

Managment, ISEG - Lisbon School of Economics & Management, Lisbon, Lisboa, Portugal
orcid

Research Focus & Metrics

Academic Career Length

26Years (2001-Present)

(Calculated once Scilit publication data is synced: current year − year of first publication + 1)

Representative Publications

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1 October 2016 in Computers in Human Behavior
Verified
Journal Article
Closed access
LRLUIS FILIPE RODRIGUES
LUIS FILIPE RODRIGUES
Abílio OliveiraAbílio Oliveira
Abílio Oliveira
Carlos J. CostaCarlos J. Costa
Carlos J. Costa

1 August 2016 in Computers in Human Behavior
Verified
Journal Article
Closed access
LRLUIS FILIPE RODRIGUES
LUIS FILIPE RODRIGUES
Abílio OliveiraAbílio Oliveira
Abílio Oliveira
Carlos J. CostaCarlos J. Costa
Carlos J. Costa

1 March 2021 in Heliyon
Verified
Journal Article
Open access
Manuela AparicioManuela Aparicio
Manuela Aparicio
Carlos J. CostaCarlos J. Costa
Carlos J. Costa
RMRafael Moises
Rafael Moises
Nowadays, companies know that keeping customers engaged is essential to increase their loyalty. The main goal of this study is to understand the impact of gamification and reputation on the intention of repurchase in e-commerce. Gamification corresponds to the regular usage of game elements in non-game context. This study purposes a theoretical model indicating the determinants of repurchase intention. Here we present an empirical study (survey collected data) within a real e-commerce usage context. Data were analysed with SEM/PLS method. Results indicate a positive impact of trust on the intention to use of e-commerce, on buy frequency and on repurchase intention. Ease of use, usefulness of e-commerce platforms affect intension to use. We verified the impact of reputation on trust, as well as the impact of gamification on the effective use of the e-commerce platforms. Results indicate that gamified e-commerce websites determine usage and use positively influences repurchase intention in e-commerce context.

1 October 2016 in Computers in Human Behavior
Verified
Journal Article
Open access
Carlos J. CostaCarlos J. Costa
Carlos J. Costa
EFEdgar Ferreira
Edgar Ferreira
FBFernando Bento
Fernando Bento
Manuela AparicioManuela Aparicio
Manuela Aparicio
Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users' perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process. Study integrating the impact of management support in ERPs' usage.Integrate system quality dimension in adoption model.Proposal of a theoretical model that includes an empirical work in real ERPs' usage context.

1 June 2019
Verified
Conference Paper
Closed access
MRMario Romao
Mario Romao
JCJoao Costa
Joao Costa
Carlos J. CostaCarlos J. Costa
Carlos J. Costa

9 July 2019 in Cognition, Technology & Work
Verified
Journal Article
Closed access
PDF file
IPIsabel Pedrosa
Isabel Pedrosa
Carlos J. CostaCarlos J. Costa
Carlos J. Costa
Manuela AparicioManuela Aparicio
Manuela Aparicio