Air Traffic Management (ATM) will be more complex in the coming decades due to the growth and increased complexity of aviation and has to be improved in order to maintain aviation safety. It is agreed that without significant improvement in this domain, the safety objectives defined by international organisations cannot be achieved and a risk of more incidents/accidents is envisaged. Nowadays, computer science plays a major role in data management and decisions made in ATM. Nonetheless, despite this, Artificial Intelligence (AI), which is one of the most researched topics in computer science, has not quite reached end users in ATM domain. In this paper, we analyse the state of the art with regards to usefulness of AI within aviation/ATM domain. It includes research work of the last decade of AI in ATM, the extraction of relevant trends and features, and the extraction of representative dimensions. We analysed how the general and ATM eXplainable Artificial Intelligence (XAI) works, analysing where and why XAI is needed, how it is currently provided, and the limitations, then synthesise the findings into a conceptual framework, named the DPP (Descriptive, Predictive, Prescriptive) model, and provide an example of its application in a scenario in 2030. It concludes that AI systems within ATM need further research for their acceptance by end-users. The development of appropriate XAI methods including the validation by appropriate authorities and end-users are key issues that needs to be addressed.

Explainability is crucial for establishing user trust in Artificial Intelligence (AI), particularly within safety-critical domains such as Air Traffic Management (ATM) and Air Traffic Control (ATC). This study empirically investigates the effects of Explainable AI (XAI), specifically HeatMap-based visual explanations, on cognitive workload, user acceptance, and intention to use AI-driven decision-support systems among Air Traffic Control Officers (ATCOs). Despite significant theoretical advancements in the broader XAI domain, empirical evidence addressing the specific impact of visual explanations on human-AI interactions in safety-critical environments like ATC remains limited. To address these critical gaps, an experimental comparison was conducted between explainable (HeatMap) and non-explainable (BlackBox) AI conditions, involving two user groups: expert and student ATCOs. Both objective neurophysiological measures (Electroencephalography) and subjective questionnaires were employed to capture comprehensive user responses. Key findings revealed that the presence of visual explanations significantly reduced cognitive workload and enhanced users’ willingness to adopt the AI system, regardless of participants’ level of expertise. However, explicit perceptions of AI’s impact on work performance were predominantly influenced by expertise, with less experienced controllers reporting a greater perceived impact than their expert counterparts. By combining objective neurometrics with subjective user assessments, this research advances methodological rigor in evaluating human-AI interactions and highlights the importance of tailored, user-centric explanations. These findings directly contribute to practical guidelines for designing cognitively compatible and trustworthy AI tools in ATC, providing nuanced insights for targeted training and deployment strategies based on user expertise.