Blockchain is one of the latest network-based technologies, which will have significant impact on most industries including tourism. Even though blockchain technology is at the infancy stage of development, tools such as cryptocurrencies, smart contracts, and Decentralised Applications have begun to influence tourism transactions. This paper makes an attempt to highlight the key characteristics of blockchain technology in conjunction with the smart city/tourism framework while making propositions of how the technology would evolve and influence the industry. Major issues related to the technology as well as challenges are also discussed, including some misconceptions.

Over the past decade, the advent of new technology has brought about the emergence of smart cities aiming to provide their stakeholders with technology-based solutions that are effective and efficient. Insofar as the objective of smart cities is to improve outcomes that are connected to people, systems and processes of businesses, government and other public- and private-sector entities, its main goal is to improve the quality of life of all residents. Accordingly, smart tourism has emerged over the past few years as a subset of the smart city concept, aiming to provide tourists with solutions that address specific travel related needs. Dubai is an emerging tourism destination that has implemented smart city and smart tourism platforms to engage various stakeholders. The objective of this study is to identify best practices related to Dubai’s smart city and smart tourism. In so doing, Dubai’s mission and vision along with key dimensions and pillars are identified in relation to the advancements in the literature while highlighting key resources and challenges. A Smart Tourism Dynamic Responsive System (STDRS) framework is proposed while suggesting how Dubai may able to enhance users’ involvement and their overall experience.

Many research studies conclude that satisfaction is strongly and positively related to repurchase intentions and loyalty behaviour. However, companies are often faced with the perplexing question of why some customers, who are satisfied, still switch suppliers given the right circumstances. To answer this question, an exploratory research study was conducted in the facilities-management industry with business-to-business service customers. The study was conducted in two stages: an exploratory stage that focused on the industry as a whole, and a confirmatory stage that focused on lost customers from one specific company. It was found that switching motives and actual reasons for switching are quite different. Customers, despite being satisfied, are more likely to switch suppliers for price reasons than they originally stated.

Perceived product innovativeness has been addressed in the literature but most of time from the firm’s perspective, despite the key role consumers have in selecting new products among competitive offerings and in determining their success in the long run. Drawing upon previous research, our study identifies and tests four key antecedents and three main factors affecting the outcomes of consumer-based perceived product innovativeness. Based on samples drawn from the U.S. adult population, 3 separate studies, and the use of confirmatory factor analysis (CFA) and structural equation modeling (SEM), the statistical results reveal that those identified antecedents and outcomes denote a strong fit with the concept of consumer-based perceived product innovativeness. The findings contribute to the literature by closing an important gap in the current knowledge related to this important marketing construct and its applications in future studies. Theoretical and managerial implications are provided.