The main objective of this paper is to present the impacts of information technology (IT) and enterprise resource planning (ERP) systems in business process renovation and to discuss selected aspects of the business processes and information modelling. This study presents the results of research conducted on reengineering business processes in Croatian companies, together with the results of analysis of the status and characteristics of ERP systems in Croatian companies. The results of this study were used to form hypotheses, which were then analyzed and compared against the results of a case study conducted by the authors on business process reengineering and the implementation of the SAP software solution in PLIVA pharmaceutical industry, Incorporated (PLIVA pharmaceuticals, Inc).

The unprecedented development of digital technologies and the COVID-19 pandemic environment have accelerated digital transformation in all industries, forcing companies of all types and sizes to change the way they operate. In such an environment, companies need to quickly adapt their business models and demonstrate ability to implement strategic changes that would result in creating and delivering new value with digital business models (DBMs). Innovation and continuous improvement of a DBM lead to its higher maturity and resilience to unexpected changes. Given that the development and implementation of a DBM is often very unpredictable and the relevant literature is still scarce, many questions on how to develop an effective and sufficiently mature DBM remain unanswered. To contribute to finding the relevant answers, this article explores which aspects are important for the maturity of a DBM and how DBM maturity can be measured, particularly for small and medium enterprises (SMEs). In order to address such a research question, each of the three components of a DBM (content, experience, and platform) was empirically tested through a structured survey questionnaire on a sample of 162 SME companies from 42 countries in 5 continents. The article contributes to research literature by proposing and empirically validating a framework for measuring DBM maturity, particularly for SMEs. The measurement framework has been found to be consistent and reliable. Furthermore, the article found that user-generated content and user experience tracking are very important aspects to address for reaching and sustaining DBM maturity, but a high proportion of surveyed companies did not pay due attention to their implementation. This finding contributes to identifying tangible improvement areas for the comparable type of companies.

Although information technology (IT) is taking significant role in businesses with its innovating and supporting potential, it seems that it is least understood company asset. Successful organizations manage IT function in much the same way that they manage their other strategic functions and processes. This in particular means that they understand, manage and systematically measure the quality of IT performance. They are doing so by engaging in IT governance and IT audit activities. In recent years there are number of world-wide used standards and best practices in IT process management area such as CobiT and ITIL, which helps management to measure the IT performances. In this paper we present the case study of managing IT services in finance industry by implementing suggestions which arises from ITIL methodology. After brief explanation of key terms, the methodology of complex ITIL implementation project is given and key performance indicators for major IT related business processes stressed.

Digital business models are reshaping industries nowadays. This trend certainly includes the tourism and hospitality sector, where several digital business models have already gained extraordinary momentum and transformed the way business is done. There is a growing body of scholarly literature concerning individual digital business models in tourism, yet papers with comprehensive comparison of digital business models in tourism are scarce. The aim of the paper is to fill this research gap and provide a thorough overview and comparison of the most important types of digital business models in tourism. Methods used to achieve this include case studies and structured literature review supplemented with content analysis. The most important characteristics of each business model have been identified and analyzed using relevant frameworks. Further, a tourism digital business models typology has been proposed that classifies the currently prevailing digital business models in this sector into seven distinct types.

In this paper, the adoption of Augmented Reality, as one of the emerging and intriguing digital technologies, has been investigated. This research uses the extended Unified Theory on Acceptance and Use of Technology framework to analyze these factors. The student population respondents' data about Augmented Reality adoption was collected. The student population has been chosen due to the highest probability of accepting new technologies. The research results show a positive and significant performance expectancy and enjoyment, while effort expectancy showed a negative and significant impact on the behavioural intention dependent variable. These research results can be used for the potential development of Augmented Reality apps in the retail industry and the academic implications of the connections between variables in the UTAUT framework.