A safety management system (SMS) is the overall set of procedures, documentation, and knowledge systems as well as the processes using them, which are employed within an organisation to control and improve its safety performance. Safety management systems are often observed as being bureaucratic, distinct from actual operations, and being too much focused on the prevention of deviations from procedures rather than on the effective support of safety in the real operational context. The soft parts of advancing safety in organisations, such as the multitude of interrelations and the informal aspects in an organisation that influence safety, are often only considered to a limited extent. As a way forward, this paper presents two coupled approaches. Firstly, a generic tool for assessing the maturity of safety management of aviation organisations is presented, which accounts for recent insights in effectively incorporating human factors. This assessment tool provides insight into the strong and weak topics of an organisation’s SMS. Secondly, an overview is given of a range of approaches that aim to improve the safety of aviation organisations by strengthening relevant organisational processes and structures, with a focus on human factors. The relations of these approaches with SMS are discussed, and the links with topics of the SMS maturity assessment tool are highlighted.

Controlling and improving safety in organisations is achieved using a Safety Management System (SMS). Notwithstanding the variety of components considered in SMS standards, including human factors and safety culture, safety management systems are sometimes observed by those at the ‘sharp end’ as being bureaucratic, distinct from actual operations, and being too focused on the prevention of deviations from procedures, rather than on the effective support of safety in the real operational context. The soft parts of advancing safety in organisations, such as the multitude of interrelations and the informal aspects in an organisation that influence safety, are only considered to a limited extent in traditional safety management systems. The research in Future Sky Safety Project 5 (FSS P5) focused on improving these human-related, informal organisational aspects. Since every organisation is unique, in the operations it conducts, its history, and its organisational culture, there cannot be a one-size-fits-all standard for advancing safety in organisations. Rather, this needs to be based on the organisation at hand, leading to tailored solutions. This has been applied to a safety culture assessment and enhancement approach applied for six key organisations at London Luton Airport, and the approach has become known as the Luton Safety Stack. The six organisations decided to share the detailed results of their individual safety culture assessments. They formed a group that holds quarterly meetings, which always include a workshop element. From this approach, the organisations were stimulated to develop harmonised procedures for all ground-handling operators at Luton, and for each operation, creating a simple one-page procedure with diagrams, to keep it simple and safe. The Luton Safety Stack shows that when organisations share a place, such as at an airport, they need the opportunity to meet to discuss both potential safety threats, and opportunities to advance safety, because even through organisations are interdependent, safety issues in one organisation often have implications for others.