This paper investigates the views of healthcare researchers and professionals on the implementation of the Quality Management System (QMS) approach using a 5-point Likert scale survey. Researchers and healthcare professionals who observed or participated in QMS implementation were surveyed. Multiple channels, including occupational societies, social networking, i.e., LinkedIn, hospital’s directories, award recipients, academic researchers, and professional connections, made it possible to reach this particular sample. Participants were surveyed using a series of questions with a total of 56 questions. The survey was administrated through the web portal of Qualtrics and then analyzed both on Qualtrics and SPSS software packages. Descriptive Statistics, Exploratory Factor Analysis (EFA), and Linear Regression were employed to draw conclusions. The final sample group consisted of 71 participants representing a range of healthcare settings. EFA was conducted, producing a model of 10 emergent factors and an outcome for total improvement. Regression modeling revealed the Critical Success Factors (CSFs) and the interaction between emergent factors. The results indicated that QMS Implementation Culture, Structure, and Managerial Training are critical to the QMS implementation success. This research helps quality professionals enhance their ability to prioritize elements affecting the successful implementation of the QMS.

Emergency Department (ED) provides the initial point of care for many patients. Healthcare management systems globally and locally are now racing to utilize information systems to gain insights into the characteristics of patients. Learning about system’s characteristics can better enable. To evaluate (ED) visits in Jordanian Public hospitals and characterize the clinical demographic and epidemiological features of ED visits. Study the hospitalization of ED visits, define the patients’ profile associated with visit-related characteristics, and related features in Jordanian Public hospitals. Retrospective cohort study of patients with at least 1 ED visit to Jordanian Public Hospitals between January 1, 2018, and November 31, 2023, derived from electronic healthcare record system (aka Hakeem) for all Jordanian public hospitals. Using ministry of health National Hospital ED data. Descriptive statics and inferential statistics including univariate and multivariate regression by means of the odds ratio and 95% confidence interval for the factors associated with hospitalization ED visits. Between 2018 and 2023, Jordan’s Emergency Departments recorded 9.16 million visits, with 6.37% resulting in hospitalization. Common complaints included pain and fever, with hospitalization linked to severity and patient demographics. Key factors influencing outcomes were triage class, age, shift, and regional differences, providing crucial insights for optimizing ED management and resource allocation in Jordan.