Purpose: It has been found that the cost for housing maintenance is relatively high due to poor maintenance practices. This paper aims to determine and identify the factors contributing to rising maintenance costs.Design/methodology/approach: A quantitative approach was adopted that sought to gather factual data using the approach taken by El‐Haram and Horner. The research first identified the critical factors through a literature review. A total of Eighty questionnaires were then distributed to relevant respondents such as building managers or supervisors, maintenance management staff and others. In total, 31 completed questionnaires formed a database for descriptive and ranking analysis.Findings: The research concluded that five of the most dominant factors were expectation of tenants, building materials, building services, building age and failure to execute maintenance at the right time. Meanwhile, it was found that two of the most influential impacts were outstanding maintenance charges and over‐budget.Originality/value: Measures to minimise the housing maintenance cost were obtained, such as participation of tenants and residents in housing management works and allows their acceptance of a lower standard expectation.

Purpose: The purpose of this paper is to present a comprehensive review of facilities management (FM) performance measurement (PM) research within the past two decades to understand existing gaps in FM PM literature. Design/methodology/approach: The paper employs a systematic approach to review papers in FM PM published from 1997 to 2017. The articles published in selected peer-reviewed international journals in the last 20 years were collected by conducting literature search in the Web of Science and Scopus databases. The content of the papers were scrutinized to understand the gap in literature. Findings: The review depicts a slow pace of FM PM research characterized by diverse and fragmented performance measures, whereas the existing PM frameworks are at the nascent stage. Research limitations/implications: The judgments of the paper are based on the 54 papers selected for the critical review and analysis that should be treated as key issues in FM PM research agenda. The review also excludes energy management. Originality/value: The paper identifies the gaps in the current PM literature in FM and set propositions for future research which is of utility and relevance to FM researchers more especially on the existing conceptual frameworks. To the best of the authors’ knowledge, this paper is the first attempt to conduct a review on FM PM in the extant literature.

Purpose: Facilities management plays a significant role in the housing industry to support human daily routine and enhancing the productivity of the activities in and around the residential. Nonetheless, facilities management has not been readily encouraged or adopted by the Government in Malaysia in any structured way. The maintenance approaches adopted are mostly corrective which resulting poor service delivery, poor user satisfaction and endless maintenance backlogs. Thus, this paper aims to review the implementation of preventive maintenance and importance of routine maintenance frequency for the building facilities and services in high-rise residential buildings. Design/methodology/approach: An extensive literature review published in between 1987 to 2016 has been carried out on the implementation of preventive maintenance strategy specifically routine maintenance. The building facilities and services which are divided into essential and value-added were identified and tabulated systematically to further form a theoretical framework to demonstrate the association between routine maintenance of building facilities and services and maintenance outcome. Findings: The findings of the study argued that the routine maintenance might affect the maintenance performance. Future research is proposed to investigate the optimal frequency of routine maintenance to enhance maintenance performance. Originality/value: This study identified the importance of routine maintenance by providing the classification of facilities and services, which fundamentally support future research to improve the maintenance management of high-rise residential building.

Purpose: Preventive maintenance is an effective maintenance strategy to ensure the constant and efficient usage of building systems and their components. The reactive-based maintenance as the main strategy in high-rise residential buildings is a concern as the maintenance output resulting from the strategy could not achieve the standard level of performance. The purpose of this paper is to identify the characteristics of preventive maintenance and establish the relationship with maintenance performance in high-rise residential buildings. Design/methodology/approach: The characteristics of preventive maintenance and maintenance performance parameters were identified through the literature review. A quantitative approach was adopted, where a questionnaire was distributed to the maintenance personnel of high-rise residential buildings. Then, ranking analysis and correlation were conducted to produce findings that help to achieve the research objectives. Findings: The research findings indicate that there are seven maintenance characteristics significantly correlated with maintenance performance indicators (maintenance costs deviation, time variance of maintenance work, customer service and downtime rate). It is recommended that these characteristics are considered during the execution of preventive maintenance as they have a significant effect on the maintenance performance. Originality/value: The extensive literature suggests the relationship between the characteristics of preventive maintenance and maintenance performance, but is still questionable. Thus, this research investigates the relationship between preventive maintenance characteristic and maintenance performance for high-rise residential buildings in Malaysia. The findings of the research can act as a guide for maintenance personnel to optimise maintenance performance by focusing on the highlighted preventive maintenance characteristics.

The purpose of this paper is to explore and measure the performance of Facilities Management (FM) services in Ghana’s public hospitals. Given that poor FM practices can significantly hinder the delivery of hospitals’ core services, measuring FM performance is a key step towards ensuring optimal service delivery, and an essential tool for effective implementation of FM strategy. The research employs an exploratory sequential mixed methods approach encompassing interviews in multiple cases at the exploratory stage and questionnaire surveys to confirm performance scales through the use of Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate that the quality of FM service delivery, finance, learning and growth, as well as internal business operations indicators, exhibit significant influence on the performance of FM. The research also found that internal business strategic measures should be improved. The developed structural model could assist healthcare managers in determining critical performance dimensions, and also serve as a motivational tool for acknowledging FM’s role in healthcare delivery.