Intractable multiparty conflict is omnipresent in social life, but how do individuals in this type of dispute make sense of their situation and therefore enact it in a particular way? The current study investigated this question by examining how disputants from different stakeholder groups framed conflict situations in Ohio, Pennsylvania, Minnesota, and Texas that revolved around environmental issues. Qualitative and quantitative analyses of interview transcripts and archival data suggested that, based on their framing similarities, disputants could be grouped together in four clusters, each implying a different framing repertoire. In turn, the analyses indicated that the repertoire differences between these clusters fueled the intractability of each dispute.
In this article, we develop an analytical perspective to examine how an organization's mode of being is constituted and experienced through ongoing processes of communication. To show the use and implications of this perspective, we analyze how members and partners of Médecins Sans Frontières (MSF, a.k.a.`Doctors Without Borders'), a renowned humanitarian organization, coproduce and problematize the presence of their organization in the Democratic Republic of the Congo, Africa.
1 February 2017 in Management Communication Quarterly
This article presents an empirical analysis of the communicative constitution of organization (CCO) literature to demonstrate how, and to what extent, CCO scholarship is becoming established within organizational communication studies and related fields. We assess the trajectory of CCO research from 2000 to 2015 and, via the application of a neo-institutional perspective, show that CCO scholarship is gaining legitimacy within organizational communication and is becoming increasingly recognized in fields such as management and organization studies, although it has not focused extensively on formalizing its approaches to investigating how organizations are produced in communication. Our analysis reveals key questions and challenges that future CCO scholarship should address to strengthen its institutional legitimacy and influence.
This article examines the language of numbers as it is used in talk within a contemporary organization to provide a better understanding of the ways speech acts, performed during the construction of accounts, contribute to the process of organizing. Based on an in-depth case study of the site budgetary control process in a French construction firm, it shows that the business of doing calculations through talk generates respective obligations and, in turn, plays a central role in the constitution of the organization. Hence, this article shows how accounting, in all of its manifestations, produces the organization and does not simply occur within it.
7 April 2011 in Management Communication Quarterly
Concerns for organizational identification (OI) are recurrent in organizational communication research. However, few studies show how this process unfolds during everyday interactions. To address this issue, OI is conceived in this article as a process of “consubstantialization” that plays a central role in the coproduction of an organization’s substance. The value of this new way of viewing OI is demonstrated through a detailed analysis of a debate that focused on the constitution of a young political party in Quebec, Canada. This analysis shows how identification, as well as dis-identification and mis-identification, occur through the mobilization of different agents and how these intricate processes feed into the communicative constitution of an organization.
Mediation is a widely used form of third-party conflict management for which research has primarily focused on the role of mediators. But how are the relations between disputing parties constituted in communication involving written texts, such as official letters or medical reports, during mediation sessions? To gain deeper insight into the communicative dynamics through which third-party disputes are created, sustained, and resolved, this article proposes a new theoretical perspective on mediation that illuminates how human beings and written texts can act as vectors for each other, i.e., how they can make important differences in mediation sessions because they carry or convey what someone or something else is saying, doing, thinking, or feeling and, thus, contribute to composing the nature of disputants’ relations. The value of this vectorial perspective on mediation is subsequently demonstrated through an inductive analysis of video-recorded sessions that took place at an administrative tribunal in Canada. By showing how texts (or their absence) can act as (1) conjunctive vectors that contribute to highlighting disputants’ compatibilities and help them find common ground, or (2) disjunctive vectors that contribute to highlighting their incompatibilities and obstruct their dispute resolution, this article advances the academic and professional literature on the role of communication in conflict mediation work, and reveals significant implications for the study and practice of conflict management in organizations as well as scholarship on relational ontologies.