Over the past few years there has been a significant change in fire safety design and management. As the possibility of safe escape is the most crucial aspect of a building’s fire safety features, the understanding of human behaviour under fire conditions is important for a successful evacuation. Previous research studies have developed models, prototypes, and serious games that help engineers/architects to design or firefighters to improve design so that the building facilitates a smooth evacuation process. Although these studies have looked into human behaviour, perceptions of important stakeholders (such as occupants, structural engineers, fire engineers, facility managers) are still not understood. These perceptions are important for the appropriate application of technology for evacuation. The broader research effort, of which this paper is part, stems from the premise that bespoke evacuation instructions can be sent directly to evacuees’ smartphones. Information from a BIM model with the aid of sensors can be used to customise these evacuation instructions. The prospect of information being delivered to occupants during a fire emergency is still at its premature phase and more research is needed. Twenty-three interviews were conducted with occupants who currently live in high-rise residential buildings in Egypt and the United Kingdom to understand their views of using smartphones to assist during fire evacuations. The sampling strategy targeted occupants who currently live in high-rise residential buildings but have not necessarily experienced a fire evacuation. The research clearly shows the importance of smartphones during evacuation and the role they can play in assisting occupants to find the fastest and safest egress route. The interview findings will assist in future research to develop an evacuation framework system that could be implemented for high-rise residential buildings.