Industry 4.0 is expected to deliver significant gains in productivity by assimilating several technological advancements including cloud computing, the Internet-of-Things, and smart devices. However, it is unclear how these technologies should be leveraged together to deliver the promised benefits. We present the architecture design of an information system that integrates these technologies to support hybrid manufacturing processes, i.e., processes in which human and robotic workers collaborate. We show how well-structured architecture design is the basis for a modular, complex cyber-physical system that provides horizontal, cross-functional manufacturing process management and vertical control of heterogenous work cells. The modular nature allows the extensible cloud support enhancing its accessibility to small and medium enterprises. The information system is designed as part of the HORSE Project: a five-year research and innovation project aimed at making recent technological advancements more accessible to small and medium manufacturing enterprises. The project consortium includes 10 factories to represent the typical problems encountered on the factory floor and provide real-world environments to test and evaluate the developed information system. The resulting information system architecture model is proposed as a reference architecture for a manufacturing operations management system for Industry 4.0. As a reference architecture, it serves two purposes: (1) it frames the scientific inquiry and advancement of information systems for Industry 4.0 and (2) it can be used as a template to develop commercial-grade manufacturing applications for Industry 4.0.

Several high-tech manufacturing technologies are emerging to meet the demand for mass customized products. These technologies include configurable robots, augmented reality and the Internet-of-Things. Manufacturing enterprises can leverage these new technologies to pursue increased flexibility, i.e., the ability to perform a larger variety of activities within a shorter time. However, the flexibility offered by these new technologies is not fully exploited, because current operations management techniques are not dynamic enough to support high variability and frequent change. The HORSE Project investigated several of the new technologies to find novel ways to improve flexibility, as part of the Horizon 2020 research and innovation program. The purpose of the project was to develop a system, integrating these new technologies, to support efficient and flexible manufacturing. This article presents the core result of the project: a reference architecture for a manufacturing operations management system. It is based on the application and extension of business process management (BPM) to manage dynamic manufacturing processes. It is argued that BPM can complement current operations management techniques by acting as an orchestrator in manufacturing processes augmented by smart technologies. Building on well-known information systems’ architecting frameworks, design science research is performed to determine how BPM can be applied and adapted in smart manufacturing operations. The resulting reference architecture is realized in a concrete HORSE system and deployed and evaluated in ten practical cases, of which one is discussed in detail. It is shown that the developed system can flexibly orchestrate the manufacturing process through vertical control of all agents, and dynamic allocation of agents in the manufacturing process. Based on that, we conclude that BPM can be applied to overcome some of the obstacles toward increased flexibility and smart manufacturing.

Human–robot collaboration (HRC) is one of the key aspects of Industry 4.0 (I4.0) and requires intuitive modalities for humans to communicate seamlessly with robots, such as speech, touch, or bodily gestures. However, utilizing these modalities is usually not enough to ensure a good user experience and a consideration of the human factors. Therefore, this paper presents a software component, Multi-Modal Offline and Online Programming (M2O2P), which considers such characteristics and establishes a communication channel with a robot with predefined yet configurable hand gestures. The solution was evaluated within a smart factory use case in the Smart Human Oriented Platform for Connected Factories (SHOP4CF) EU project. The evaluation focused on the effects of the gesture personalization on the perceived workload of the users using NASA-TLX and the usability of the component. The results of the study showed that the personalization of the gestures reduced the physical and mental workload and was preferred by the participants, while overall the workload of the tasks did not significantly differ. Furthermore, the high system usability scale (SUS) score of the application, with a mean of 79.25, indicates the overall usability of the component. Additionally, the gesture recognition accuracy of M2O2P was measured as 99.05%, which is similar to the results of state-of-the-art applications.

In the past two decades, a large amount of attention has been devoted to the introduction of smart manufacturing concepts and technologies into industrial practice. In Europe, these efforts have been supported by European research and innovation programs, bringing together research and application parties. In this paper, we provide an overview of a series of four content-wise connected projects on the European scale that are aimed at advancing smart manufacturing, with a focus on connecting processes on smart factory shop floors to manufacturing equipment on the one hand and enterprise-level business processes on the other hand. These projects cover several tens of application cases across Europe. We present our experiences in the form of a single, informal longitudinal case study, highlighting both the major advances and the current limitations of developments. To organize these experiences, we place them in the context of the well-known RAMI4.0 reference framework for Industry 4.0 (covering the ISA-95 standard). Then, we analyze the experiences, both the positive ones and those including problems, and draw our learnings from these. In doing so, we do not present novel technological developments in this paper—these are presented in the papers we refer to—but concentrate on the main issues we have observed to guide future developments in research efforts and industrial innovation in the smart industry domain.

Building on the idea of Industry 4.0, new models of the highly connected factory that leverage factory-generated data to introduce cost-effective automation and involve the human worker for creating higher added value are possible. Within this context, collaborative robots are becoming more common in industry. However, promises regarding flexibility cannot be satisfied due to the challenging process of ensuring human safety. This is because current regulations and standards require updates to the risk assessment for every change to the robotic application, including the parts involved, the robotic components, and the type of interaction within the workspace. This work presents a novel risk analysis software tool that was developed to support change management for adaptive collaborative robotic systems in the connected factory model. The main innovation of this work is the tool’s ability to automatically identify where changes have been made to components or processes within a specific application through its integration with a connected factory architecture. This allows a safety expert to easily see where updates to the risk assessment are required, helping them to maintain conformity with the CE marking process despite frequent changes. To evaluate the benefits of this tool, a user study was performed with an exemplary use-case from the SHOP4CF project. The results show that this newly developed technology for risk assessment has better usability and lower omission errors when compared to existing methods. Therefore, this study underlines the need for tools that can help safety engineers cope with changes in flexible robotics applications and reduce omission errors.