Susana Silva is a senior lecturer at the School of Hospitality and Tourism of Polytechnic of Porto (ESHT/P.PORTO), with a PhD in Clinical Psychology from the School of Psychology of the University of Minho. She has collaborated with several public and private higher education institutions, in the first, second, and third cycles in the areas of Psychology, Human Resources, and Health. She was the President of the Pedagogical Council (2019–2023). Currently, she is a member of the Scientific Council at ESHT/P.PORTO. She was head of the Communication Office at ESHT/P.PORT and a member of the Unit of eLearning and Pedagogical Innovation of P.PORTO (EIPP/P.PORTO). As a researcher, she combines her role as principal researcher at CEOS.PP—Centre of organizational and social studies, and as research collaborator at CiTUR—Centre for Tourism Research, Development, and Innovation. Her research interests are in the fields of social sustainability, human resources management, leadership, communication, hard and soft skills, research methodologies, and customer behavior applied to the field of tourism and hospitality. She has been a member of the organization and scientific committees of several national and international academic seminars and conferences and has participated in several research projects as a researcher.