Purpose: This study aims to understand the antecedent of trust towards government-to-business (G2B) service in Indonesia. Trust will be viewed through four aspects, namely, cognition-based trust, personality-oriented trust, affect-based trust and experience–based trust. Then, these antecedents of trust were examined as the factors of continuance intention by extending the expected confirmation theory (ECT). Design/methodology/approach: Data were collected through a quantitative approach, and 389 respondents were involved in the study. The respondents are the investors who represent their organization which uses e-government service to report their investment activities to the Investment Coordinating Board of Indonesia. Data were analyzed using partial least square structural equation modelling approach with WarpPLS 4.0. Findings: The result shows that factors that determine a user’s trust in government online service are service quality, trust towards government entity, recommendation to use the service and user’s habit of using the service. Factors that do not determine a user’s trust in government online service is a disposition to trust. Another finding is that a user’s trust on an online service does not directly influence his/her continuance of use. Trust will impact the continuance of use through perceptions of benefits and perceived satisfaction of using the online service. Research limitations/implications: ECT is applicable in G2B process. Organizations have a perception of benefit while using a public e-service and confirm the perception through their experience while using an e-service to gain satisfaction, and this will encourage them to continue using the service. Practical implications: To improve organizations’ trust on the e-service, the government needs to improve the e-service quality (by evaluating the efficiency, privacy, user support, reliability and information quality), investor familiarity of the system (training or socialization), investor trust on the government entity (improve the employee competence) and recommendation on using the system. Originality/value: Trust dimension has also been studied to be a factor that influences the intention or continuance of use of technology; however, it has rarely been studied towards its effect in the ECT’s context. In e-government study, there are various studies related to government-to-citizen (G2C) concept. However, the research in government-to-business (G2B) area that has not been explored much.

The purpose of this study was to design a suitable mobile application for high mobility medical staff to support the health referral system of Indonesian universal health coverage. Design science research (DSR) approach were conducted with two iterations. The first iteration was conducted by designing a high-fidelity mockup and evaluating the design using the System Usability Scale (SUS) framework to evaluate the overall usability of the system (n = 48). The second iteration was conducted by designing a running prototype and evaluating the design using the Post-Study System Usability Questionnaire (PSSUQ) framework to evaluate the system's usefulness, information quality, and interface quality (n = 31). For designing the user interface, the eight golden rules guided the process. The results found that the design for the first iteration was good and the second iteration's design was satisfactory to the respondents. The information quality aspects underwent several changes such as the implementation of local language as the users deemed it to be important to help them easily understand and use the system and eventually support their mobility at the health facility.

Handayani PW, et al. Healthc Inform Res. 2019 Jan;25(1):3-11. https://doi.org/10.4258/hir.2019.25.1.3

This study aims to analyse the factors to use GO-JEK's Instagram account and how it would affect the credibility of information. First, we defined the motivational factors for using Instagram. Then, we analysed the effect of informational and normative influence from dual process theory. After that, dual process theory was confirmed to see the effect of informational and normative influence to information credibility. This study uses the quantitative approach with 341 respondents of Instagram users who have used GO-JEK's Instagram. Data analysis was done using PLS-SEM method. The result found that passing time and showing affection affects the informational and normative influence. However, sharing problem does not do so. Additionally, Informational and normative influence also affects the credibility of information on Instagram.