Business activities using social media are currently growing and its development has intrigued practitioners and academics. The purpose of doing this present research is to build a conceptual model, which connects the concepts of customer perceived value and customer experiences with the concept of customer relationship quality to produce sustainable customer intention in social media commerce. Considering the results of two exogenous constructions, namely customer perceived value and customer experience, it can be concluded that both have an impact on relationship quality and customer sustainable intention. In this study, there are six hypotheses, consisting of five accepted hypotheses and one rejected hypothesis. After doing a deeper analysis, it is revealed that good relationship quality determines the significance of sustainable customer intention. In addition, this conducted research examines and experimentally confirms the role of customer perceived value and the customer experience in determining relationship quality and sustainability of customers founded in social media commerce. The novelty shown in this study lies in the integration of two exogenous variables, namely customer perceived value and customer experience, with the variables of relationship quality and customer sustainability intention. Finally, the findings provide theoretical, managerial, and social value and impact for academics, practitioners, and society.

Online learning is one of the educational solutions for students during the COVID-19 pandemic. Worldwide, most universities have shifted much of their learning frameworks to an online learning model to limit physical interaction between people and slow the spread of COVID-19. The effectiveness of online learning depends on many factors, including student and instructor self-efficacy, attitudes, and confidence in using the technology involved; the educational strategies employed; the ability to monitor and evaluate educational outcomes; and student motivation, among many others. In this study, we analyzed how these factors were associated and impacted each other. We developed a comprehensive model after an extensive review of the relevant literature. The model was validated by applying partial least square regression to the data obtained by surveying 469 students who were enrolled in online education. The test results indicated that all the variables had a positive effect on the effectiveness of online learning. The effectiveness of online learning had a significant impact on the benefits of online learning. This showed that the more effective online learning was, the more benefits and positive outcomes the student experienced. The result of this research showed that learning objectives could enable universities to increase the effectiveness of students’ online learning by motivating students to join online classes and developing appropriate learning strategies for their individual needs.

Electronic government has played an essential role in citizen policy strategy, especially during the COVID-19 pandemic. As part of citizen and government interaction, companies can utilize electronic government facilities to establish direct communication and maintain service quality by integrating new technologies and facilities in electronic government which can provide service via online, embedded with social media integration, implemented with mobile service, using personalized user accounts, e-participation service integration, in combination with ongoing citizen information. Therefore, electronic government facilities must adapt and choose the right content to promote strong citizen relations, leading to citizen behavior to make long-term use of electronic government facilities. This study considered and integrated the latest technology from electronic government and associated it with connection quality. Sustainable motives and faithfulness were used to quantify the quality of citizen relations to electronic government facilities, which can influence the results of citizen behavior. The SmartPLS 2 software was used to quantify and estimate 425 online questionnaire surveys. The results showed that of the 12 hypotheses, eight hypotheses were declared to have a significant effect, consisting of H1, H2, H6–H8, and H10–H12, while the other four hypotheses were stated to have no significant effect, namely H3–H5, and H9. This study was used to guide the government as a provider of electronic government facilities to adapt and provide content following the dimensions of the latest technology to achieve goals and produce sustainable implementation.

The increasing number of cyber-attacks has become a serious threat to organizations, organizations that are not prepared to face cyber-attacks on their organizational resources will experience huge losses and reduce organizational performance. It is a big challenge for organizations to combat cyber-attacks by improving cyber security, but there is still little research examining the factors that affect an organization’s cyber security readiness from a holistic point of view. This study integrates a framework based on technology, organization, environment, and technology readiness to examine various factors that affect cyber security readiness in organizations, as well as their impact on organizational performance, where the impact is in the form of tangible and intangible benefits. This study proposes 4 hypotheses to test the framework that has been built. A total of 260 data have been validated from an online questionnaire survey given to organizations and companies. This study applied quantitative approach, while the main method used was SEM-PLS and the software involved was SmartPLS V2. The results of the study indicate that the overall hypotheses proposed have a significant impact, cyber security readiness and technology have a positive impact on organizational security performance, which in turn has an impact on the intangible benefits and tangible benefits. The results of this study can be used by organizations as a guide in improving cyber security to achieve superior performance in organizations and improve understanding of references related to cyber security in organizations. Meanwhile, this research has impact to the society because the good cooperation and good organization will be achieved. it also increases the social cooperation responsibility.