Background: The hospital’s performance, effectiveness, and image can be greatly influenced by the health professionals’ tendencies in exerting organizational citizenship behaviour (OCB). The tendency of employees in displaying discretionally behaviour beyond their prescribed formal job duty can be influenced by their level of job satisfaction (JS) and work engagement. Aims: This study aims to evaluate the mediating impact of work engagement between JS and OCB among health professionals who work in hospitals in Malaysia. Besides, the direct relationships between the key variables of the study are examined as well. Methods: A total of 279 participants have returned the completed and usable questionnaires. The hypotheses were tested through Partial Least Squares-Structural Equation Modelling. Result: The results showed that JS was positively related to work engagement and OCB amongst the health professionals. Meanwhile, work engagement was testified to be an important predictor of OCB. Moreover, work engagement has found to partially mediate the relationship between JS and OCB. Conclusion: Having health professionals who demonstrate OCB is crucial to the hospitals for an effective service delivery and copes with increasing demands from the patients. Hence, effective measures are required to improve JS and work engagement amongst the health professionals.

The development of sport tourism has attracted much attention due do its promise to improve the societal welfare and quality of life of the host community. An effective tourism promotion plan will improve societal quality of life and benefit national economy. The success of sport tourism commercially and traditionally contributes to local residents in terms of economic, social, environmental and cultural benefits. Declining sports tourism income and number of attendees have driven empirical research which considers factors that lead to these problems. This study aims to examine how place image and knowledge about tourism contribute to residents’ support for sport tourism development with the moderating effect of tourism dependency. A total of 300 local residents participated in this research. Partial Least Square-Structural Equation Modelling (PLS-SEM) was used to conduct inferential analysis. It was found that place image and knowledge about tourism positively influence residents’ support for sport tourism development. Interestingly, both relationships are moderated by tourism dependency. The findings of this study contribute to the existing body of knowledge in explaining host communities’ support for sport tourism development. Furthermore, this study has several implications for stakeholders including policymakers, society, and the Ministries of Tourism and Sport.

Wellness tourism has grown popular and augmented the global market due to increasing healthy lifestyles. Based on the expectancy disconfirmation theory, the study aims to determine the antecedents and significance of tourists’ revisit intention for wellness tourism. A quantitative method has been adopted. Data was collected from 361 tourists at wellness centres in Malaysia, and structural equation modelling was used to analyze the measurement and structural model. The majority of respondents are female, aged between 21 and 30, unmarried, with an average monthly income of USD 2,000. The study found that tourists’ satisfaction was influenced by perceived value from social and emotional perspectives, while their experience was shaped by their emotional and quality perception of value content. Rewards had a significant impact on both satisfaction and travel experience. Tourists were more likely to recommend a wellness vacation if they were satisfied, but it was their unique travel experience that triggered revisit intention. E-word-of-mouth played a mediating role and revealed a positive relationship between satisfaction, revisit intention, and word-of-mouth. This study demonstrated the importance of determining the underlying factors to create tourists’ revisit intention. The implications from theoretical and managerial viewpoints provide insights to scholars and practitioners to revitalize the tourism industry after COVID-19.

Purpose: The purpose of this paper is to examine the effects of teachers’ perception on trust over their willingness to exercise organisational citizenship behaviours (OCB) using self-efficacy as a mediator.Design/methodology/approach: Usable questionnaires were collected from 411 teachers in secondary schools. A two-stage analytic approach was used to analyse the data.Findings: The results indicated that trust and teachers’ self-efficacy dimensions (general teaching and personal teaching) are positively related to OCB. Additionally, trust in the principal, colleagues and clients are predicted to have indirect influence on OCB through self-efficacy.Practical implications: Teachers’ personal sense of efficacy is largely dependent on the amount of efforts devoted in their teaching, their decision-making ability and the degree of persistency in solving problematic issues. School management and policy makers are urged to develop effective human resources initiatives and programmes that can create a trusting relationship in the organisation and enhance teachers’ self-efficacy. These may include the socialisation programmes that can inculcate teachers’ inner natures, confidence and interpersonal skills when directed towards perceived abilities in given specific tasks and responsibilities to make a significant impact on OCB. Apart from this, the school administrator is advised to offer relevant training and workshops that able to enhance the efficacy level of teachers.Originality/value: This study explored how teachers’ self-efficacy was related to trust and OCB. Teachers’ positive behaviours enable them to have greater belief in their capability of handling pressures and crises. The study contributes to the current body of literature and creates a comprehensive theoretical framework for teachers to be involved in OCB. Besides, these unique findings served as a reference to management of any school to better understand the importance of trust in the school and how it relates to teacher self-efficacy, which, in turn nurture the citizenship behaviour in workplace.