This paper analyzes how older people, living in Spain, use smartphones and smartphone applications. Using a mixed methods approach, we compare quantitative results obtained by tracking mobile app usage amongst different generational samples with qualitative, focus-group discussions with active smartphone users. A sample of Spanish smartphone users were tracked during one month in the winter of 2014 (238 individuals, aged 20 to 76 years-old). This was followed by three focus group sessions conducted in the spring of 2015, with 24 individuals aged 55 to 81. As we learned, WhatsApp is currently the most popular application used by people of all ages, including older adults. Smartphones increasingly are playing a central role in the life of older participants, although the frequency of app access is negatively correlated with age. On the other hand, as our data indicates, older adults also use a number of different types of apps that are distinct from that of younger users. Older participants access personal information manager apps (calendar, address book and notes) more often than other age groups. And comparatively, older participants use the smartphone less often in stable locations (home, office, relatives’ home) with Wifi than somewhere else and with mobile data. As we argue, differences in age seem to reflect the evolution in personal interests and communication patterns that change as we grow older. Our study captures new trends in smartphone usage amongst this cohort. It also indicates how a combination of methods may help to assess the validity of the log and qualitative data. We highlight the relevance of conducting careful generational studies in smartphone use and some of the potentials and limitations of making predictive studies of ICT use as we change throughout the life course. Finally, we assert the value of the inclusion of older representatives within research, which ultimately may influence public decisions and the design of new technologies.

Older adults are increasingly using smartphones. Researchers have identified demographic, attitudinal factors and social outcomes related to inequalities in access, skills, and activities of internet use. While this research has been ongoing for years, studies about the digital inequalities related to the use of smartphones by older adults are still scarce, and they rarely have undertaken sociocultural comparisons of usage. This article builds on an analysis of tracking data of older adults’ (pp. 55–79) smartphone use, to explore digital inequalities around traditional axes of inequality and sociocultural factors that shape older adults’ smartphone use. It adds a comparative perspective for understanding emerging inequalities related to sociocultural contexts to the existing literature. The results show that differences cannot be explained solely by sociodemographic factors, but also possibly by national policies and culture. Particularly, age, on its own, is not able to explain the differences reported. Older adults engage in a range of different activities on their smartphones, and differences between groups across the traditional axes of inequalities do not mirror exactly the differences found in previous research on internet use. This is important considering the risk of emerging new inequalities and the ongoing revisiting of policies to mitigate them.

In this research we explore older people’s incentives to use Internet services to communicate with their children and grandchildren, and the factors that make older individuals stop using (or even reject) Internet-mediated communications. We apply the uses and gratifications theory, and the gratification niche of medium concept to understand the way people return to less sophisticated tools of communication once the marginal utility is lost. Our analysis is based on empirical evidence the two authors gathered in a set of case studies. We conducted semi-structured interviews with people aged 60 and over in Barcelona, Romania (Bucharest and rural areas), Toronto, Los Angeles, Montevideo, and Lima. The results show that communicating with children and grandchildren when families get separated is an important motivator that “pushes” the elderly to learn more about the use of information and communication technologies (ICTs). We emphasize the fact that once motivation is lost (i.e. when family members are back home) the interest in using a particular technology to communicate is diminished, therefore older people might stop using it. We argue for a more dynamic model of technology appropriation for this age group that includes successive stages: ignoring, appropriation, rejection, and re-appropriation.

This article analyzes the idioms of practice and media ideologies of adolescents and older adults regarding mobile digital media usage, and how they are negotiated within and between age cohorts. We formed aged-based focus groups in Rome and Barcelona (four groups of 16- to 19-year-olds and four of 65- to 85-year-olds). The comparison provides new insights on older individuals’ communication practices, often overshadowed by the focus on youth. Participants of both age groups explained they do media in their own way, which is perceived as “the right” (or legitimate) way. Strategies and hierarchies differ with age, according to meanings and rankings attributed to media choices in a communicative environment of affordances, or polymedia. The results suggest that differentiated generation-based idioms of practice and media ideologies are in operation in each cohort while, in both cases, refer to adaptative and goal-oriented communications.

In the context of an international research project on older people’s relations with and through mobile telephony, Italian participants spontaneously provided narrations on mobile phones that appeared to be structured around strong stereotypes. Respondents show a twofold representation of mobile phones either as a simple communication tool or as a ‘hi-tech’ device, which generates multifaceted stereotypes. More specifically, when the mobile phone is considered as a simple communication tool, age-based stereotypes address younger people’s bad manners, while gendered stereotypes depict women as ‘chatterboxes’ or ‘social groomers’. On the other hand, when the mobile phone is considered a ‘hi-tech’ device, age-based stereotypes underline younger people’s advanced user skills, while gendered stereotypes focus on women’s lack of competencies. Based on that, we provide a conceptual framework for analysing such stereotyped – and apparently conflicting – representations. Interestingly, while some issues also emerged in other countries, the masculine assumption that women are less-skilled mobile phone users appears as a peculiarity of Italian respondents.