Eftychia Kessopoulou is a Ph.D. student in the Business Administration Department at the University of Macedonia. Her research focuses on the application of benchmarking during New Public Management Reforms implementation. She holds an M.Sc. degree in Economic and Political Governance from the University of West Macedonia, Greece, an M.Sc. degree in Information Management from the University of Sheffield, UK and a B.Sc. degree in Business Economics from the Aristotle University of Thessaloniki, Greece. Her research interests focus on performance management in the public sector, organizational development of public institutions and public management reforms.