Biomedical named entity recognition (BioNER) is a preliminary task for many other tasks, e.g., relation extraction and semantic search. Extracting the text of interest from biomedical documents becomes more demanding as the availability of online data is increasing. Deep learning models have been adopted for biomedical named entity recognition (BioNER) as deep learning has been found very successful in many other tasks. Nevertheless, the complex structure of biomedical text data is still a challenging aspect for deep learning models. Limited annotated biomedical text data make it more difficult to train deep learning models with millions of trainable parameters. The single-task model, which focuses on learning a specific task, has issues in learning complex feature representations from a limited quantity of annotated data. Moreover, manually constructing annotated data is a time-consuming job. It is, therefore, vital to exploit other efficient ways to train deep learning models on the available annotated data. This work enhances the performance of the BioNER task by taking advantage of various knowledge transfer techniques: multitask learning and transfer learning. This work presents two multitask models (MTMs), which learn shared features and task-specific features by implementing the shared and task-specific layers. In addition, the presented trained MTM is also fine-tuned for each specific dataset to tailor it from a general features representation to a specialized features representation. The presented empirical results and statistical analysis from this work illustrate that the proposed techniques enhance significantly the performance of the corresponding single-task model (STM).

In recent years, many studies have been devoted to discovering the inner workings of Transformer-based models, such as BERT, for instance, attempting to identify what information is contained within them. However, little is known about how these models store this information in their millions of parameters and which parts of the architecture are the most important. In this work, we propose an approach to identify self-attention mechanisms, called heads, that contain semantic and real-world factual knowledge in BERT. Our approach includes a metric computed from attention weights and exploits a standard clustering algorithm for extracting the most relevant connections between tokens in a head. In our experimental analysis, we focus on how heads can connect synonyms, antonyms and several types of factual knowledge regarding subjects such as geography and medicine.

During the COVID-19 pandemic, the corporate online training sector has increased exponentially and online course providers had to implement innovative solutions to be more efficient and provide a satisfactory service. This paper considers a real case study in implementing a chatbot, which answers frequently asked questions from learners on an Italian e-learning platform that provides workplace safety courses to several business customers. Having to respond quickly to the increase in the courses activated, the company decided to develop a chatbot using a cloud-based service currently available on the market. These services are based on Natural Language Understanding (NLU) engines, which deal with identifying information such as entities and intentions from the sentences provided as input. To integrate a chatbot in an e-learning platform, we studied the performance of the intent recognition task of the major NLU platforms available on the market with an in-depth comparison, using an Italian dataset provided by the owner of the e-learning platform. We focused on intent recognition, carried out several experiments and evaluated performance in terms of F-score, error rate, response time, and robustness of all the services selected. The chatbot is currently in production, therefore we present a description of the system implemented and its results on the original users’ requests.

Artificial Intelligence and Natural Language Processing techniques can have a very significant impact on the e-learning sector, with the introduction of chatbots, automatic correctors, or scoring systems. However, integrating such technologies into the business environment in an effective way is not a trivial operation, and it not only requires realising a model with good predictive performance, but also it requires the following: (i) a proper study of the task, (ii) a data collection process, (iii) a real-world evaluation of its utility. Moreover, it is also very important to build an entire IT infrastructure that connects the AI system with the company database, with the human employees, the users, etc. In this work, we present a real-world system, based on the state-of-the-art BERT model, which implements an automatic scoring system for open-ended questions written in Italian. More specifically, these questions pertain to the workplace safety courses which every worker must attend by law, often via e-learning platforms such as the one offered by Mega Italia Media. This article describes how our system has been designed, evaluated, and finally deployed for commercial use with complete integration with the other services provided by the company.