The Case Management Modeling and Notation (CMMN) specification, published by the Object Management Group (OMG) in 2014, describes a declarative style for modeling business processes. The declarative nature of CMMN is intended to supplement the procedural style of the Business Process Modeling and Notation (BPMN). Although multiple metrics have been developed and verified for BPMN, the authors are not aware of any metrics developed for CMMN. Being a relative new process specification the understanding of complexity metrics for CMMN ought to be beneficial for practitioners and researchers by providing a way to compare case management models. This study provides a formal description of CMMN and three metrics are defined, namely size, length, and complexity. The metrics are theoretically validated using the formal framework for software measurements defined by Briand et al. and the complexity metric is further validated using Weyuker's properties for software complexity measures.

Business Intelligence (BI) is highly promoted and praised, yet not all expectations are realised. Instead, numerous reports of failed BI implementations and challenges prevail. This paper examines BI challenges in the context of Goods-Dominant (G-D) and Service-Dominant (S-D) Logic. Literature sources and a qualitative case study are used to identify BI's challenges, conceptual perceptions and related beliefs. The link between these is then reflected and examples are provided demonstrating how G-D Logic may potentially be an underlying cause of or contributor to BI's challenges. A dominant focus -- typical of G-D Logic -- on BI as a product of a BI technology process is identified in BI's prevailing perceptions and beliefs. In this paper we demonstrate examples of how this is detrimental to the use and benefit of BI and propose S-D Logic as a solution with potential.