Purpose: This paper aims to provide and empirically test a conceptual model in which artificial intelligence (AI), knowledge management processes (KMPs) and supply chain resilience (SCR) are simultaneously considered in terms of their reciprocal relationships and impact on manufacturing firm performance (MFP).Design/methodology/approach: In the study, six hypotheses have been developed and tested through an empirical survey administered to 120 senior executives of Italian manufacturing firms. The data analysis has been carried out via the partial least squares structural equation modelling approach, using the Advanced Analysis for Composites 2.0 variance-based software program.Findings: Using a conceptual model validated using an empirical survey, the study sheds light on the relationships between AI, KMPs and SCR, as well as their impacts on MFP. In particular, the authors show the positive effects of the adoption of AI on KMPs, as well as the influence of KMPs on SCR and MFP. Finally, the authors demonstrate that KMPs act as a mediator through which AI affects SCR and MFP.Practical implications: This study highlights the critical role of KMPs for manufacturing firms that can deploy AI to stimulate KMPs and through attaining a high level of the latter might succeed in enhancing both their SCR and MFP.Originality/value: This study demonstrates that manufacturing firms interested in properly applying AI to ameliorate their performance and resilience must carefully consider KMPs as a mediator mechanism.

Purpose: The COVID-19 pandemic has caused major disruptions and revealed the fragilities in supply chains. This crisis has re-opened the debate on supply chain resilience and sustainability. This paper aims to investigate distinct impacts of COVID-19 on supply chains. It identifies both short- and medium-to-long-term measures taken to mitigate the different effects of the pandemic and highlights potential transformations and their impacts on supply chain sustainability and resilience.Design/methodology/approach: To address the purpose of the study, a qualitative research approach based on case studies and semi-structured interviews with 15 practitioners from various supply chain types and sectors was conducted. Studied organizations included necessary and non-necessary supply chain sectors, which are differently impacted by the COVID-19 pandemic.Findings: This study reveals five main challenges facing supply chains during COVID-19, including uncertain demand and supply, suppliers' concentration in specific regions, globalized supply chains, reduced visibility in the supply network, and limited supplier capacity. To help mitigate these challenges and develop both sustainability and resilience, this paper identifies some mitigating actions focusing on the promotion of the health and wellbeing of employees and supply chain stabilization. Further, in the post-COVID era, sustainable and resilient supply chains should consider regionalization of the supply chain, diversification of the supply network, agility, collaboration, visibility, and transparency; and should accelerate the use of smart technologies and circular economy practices as dynamic capabilities to improve supply chain resilience and sustainability.Originality/value: This study contributes to exploring the sustainability- and resilience-related challenges posed by the COVID-19 pandemic. Its findings can be used by researchers and supply chains decision-makers to limit disruptions and improve responsiveness, resilience, sustainability, and restoration of supply chains. The results support benchmarking through sharing of the best practices and organizations can also integrate the different capabilities discussed in this study into the processes of selection and auditing of their suppliers.

Purpose: The purpose of this paper is to examine the environmental sustainability practices of third-party logistics providers (TPLs) in a developing country and analyze the efforts made by TPLs to implement green practices through a case study of Moroccan TPLs.Design/methodology/approach: This qualitative case study of Moroccan TPLs was conducted using an interview guide.Findings: The findings indicate that the internal and external drivers motivate TPLs to implement green practices while internal and external obstacles hinder them. The authors identified two groups of TPLs, each with a specific environmental sustainability approach. The results indicate also that environmental sustainability is at an early stage of development in Moroccan TPLs. Based on these findings, the authors were able to develop several propositions for further research. It is suggested that TPLs market coverage can influence positively their green initiative; the lack of collaboration and partners involvement hinders TPLs environmental initiatives; and the lack of clear environmental strategy limits TPLs environmental sustainability initiatives.Research limitations/implications: This study has some limitations that provide future research opportunities. Because this study is qualitative, further statistical support is needed to justify wider generalization of its findings. The possibility of generalizing the present findings to countries beyond Morocco is limited by the fact that data were collected exclusively there. Studies might therefore do well to investigate TPLs in developing countries other than Morocco to increase the external validity of the results. Also, the research could be expanded by taking into account how shippers or client companies collaborate with TPLs to improve sustainability initiatives.Practical implications: The results can be used to inform companies about environmental sustainability initiatives that have been implemented or to identify practices that can be adopted.Originality/value: The relevant literature has centered on advanced countries, and few studies have been conducted in the logistics market. Research on the sustainable initiatives of TPLs in developing countries in general and African countries in particular is sparse. This paper addresses this gap by investigating the sustainable practices of TPLs in Morocco.