Crowdsourcing logistics-based O2O (online to offline) has been increasingly implemented to help individuals or merchants tackle down the problem of intra city instant delivery in China. However, since insufficient control is imposed on free couriers, consumers are subjected to certain risks generated by the uneven service quality provided by free couriers, such that the continuous-use intention to adopt crowdsourcing logistics may be affected in an unexpected manner. A sampling survey was carried out in China's first- and second-tier cities, with 292 valid questionnaires collected. On that basis, the corresponding hypotheses were tested using the partial least squares (PLS) method. The findings of this study revealed that trust, perceived value, and satisfaction positively contributed to continuous-use intention, where trust contributed the most. Perceived risk exerted a significant negative effect on continuous use intention. Trust is capable of notably reducing perceived risk. Crowdsourcing logistics service quality is the critical driving variable of perceived value and satisfaction. Perceived risk has a negative moderating effect on satisfaction-continuous-use intention relationship, showing that the higher the perceived risk, the weaker the effect of satisfaction on continuous-use intention. Given perceived risk, a conceptual model was built by integrating e-CSI model (e-Customer Satisfaction Index Model) and PAM-ISC model (Post-acceptance Model of IS Continuance Model). From the integration, the findings of this study are expected to provide decision-making basis for crowdsourcing logistics platforms to help solve the “last mile” delivery problem.

A revised version of the ISO9001:2015 quality management system is an indispensable element for a corporation to survive against the severe competition and maintain sustainable, competitive superiority, as well as a new outlook. With this in mind, the first purpose of this research was to seek customer satisfaction through the continuous improvement of the organization in the IoT industry. Furthermore, it aimed to lay a foundation for a preemptive response and formulate a management strategy regarding the continuity of the business. Simultaneously, we explored whether the scale items of the lower-ranking level resulting from the latent variables in the main provision of the revised edition are the variables that can sufficiently explain the latent variables. Furthermore, the statistical programs of the SPSS22.0 and the AMOS18.0 were utilized for analysis. The results demonstrated that corporations can achieve customer satisfaction through continuous improvements concerning the successful introduction and conversion of the new quality management system. It was confirmed that the core variables of the revised edition sufficiently explained the latent variables. Consequently, it is imperative to understand the latent risks from the internal and external environments surrounding the organization and formulate the short-term and long-term strategies of the organization on the part of a corporation.

China is advancing its economic agenda by shifting from a resource and energy-intensive framework to one centered on digitalization and innovation, highlighting the digital economy as a cornerstone for sustainable, high-quality development. The coordinated development of the digital economy with high-quality development strategies is pivotal for achieving balanced regional growth. This analysis delves into these dynamics within Henan Province, utilizing sophisticated analytical tools such as the Entropy entropy-weighted topics method, Coupled Coordination Model, Dagum Gini coefficient, and panel Tobit regression to evaluate the spatial-temporal interplay and disparities in development, along with identifying critical determinants. The results indicate a nuanced landscape of coordination between the digital economy and high-quality development across Henan. The province exhibits a pattern of strong coupling but only moderate coordination, with distinct regional variations. Development is more pronounced in the western and northern regions compared to their eastern and southern counterparts, with Zhengzhou, emerging as a strategic center from which development radiates outward, progressively lessening from west to east and from north to south. Furthermore, while initial disparities between cities were relatively small, they have widened over time, with the most significant differences manifesting between various city groups. This divergence follows a distinct pattern, most markedly from west to north to south to east. Additionally, the study identifies that while the degree of digitalization positively correlates with enhanced coordination, factors such as economic robustness, government fiscal policies, and innovation capacity appear to impede it. Based on these findings, the study concludes with targeted strategic recommendations for policymakers. These recommendations aim to mitigate the development disparities and foster an integrated advancement of both the urban digital economy and high-quality economic growth across Henan Province.