The COVID‐19 crisis is having a significant impact on the quality of life and future of young people; it can also lead to disruption in education. A disruption would pose a severe threat to the entire society in the postcrisis period. Therefore, educational institutions must respond quickly and ensure the continuity of the educational processes. Our research goal has been to develop and implement a model enabling a rapid transition from the traditional to the distance learning model in a state of emergency. Our focus has been on conceiving technical, organizational, and pedagogical changes that educational organizations need to implement to enable different interaction methods, ensure continuity, and provide high‐quality education. We have defined and implemented a model, which is described in detail in this paper, thus giving guidelines for a rapid transition to distance learning, which is not restricted to the crisis times only. We have evaluated our approach by monitoring the IT solutions and surveying students and teachers at the School of Computing, Union University of Belgrade. The results indicate the high satisfaction of these participants in the educational processes. They imply the acceptability of prolonged distance learning, if needed, and embrace the hybrid education model for the next generation of students.

The rapid expansion of new technologies and services significantly affects society’s development and initiates significant changes within public administration. Many have decided to implement citizen-centric, data-driven, and performance-focused governance and prepare to transform the existing e-government system into a smart government. Along the way, they have encountered problems such as flaws in existing legislation and in the integration of heterogeneous infrastructure from technical, financial, and privacy perspectives. We propose a new approach to information system modeling that introduces an integration layer for existing databases and services and suggests the application of several innovative technologies to achieve better problem-solving, optimal utilization of resources, and policy innovation. To test the effectiveness of the proposed solution, we have used corresponding weighted digraph models to confirm that the proposed solution achieves the desired effects. We have used the time required to collect documents to measure similarity. The obtained results prove the efficiency of the proposed model and indicate that the same model could be used elsewhere in public administration.