Dr. Haiyan Lu is an associate professor at the School of Computer Science, Faculty of Engineering and Information Technology, University of Technology Sydney (UTS). She received her Bachelor's and Master's degrees in Engineering from the Harbin University of Technology in 1985 and 1988, respectively. She was a lecturer at Yanshan University before 1994. Then, she completed her Ph.D. degree in Engineering at UTS in 2002. Additionally, she is a core member of the Decision Systems and e-Service Intelligence Lab in the Australian Artificial Intelligence Institute at UTS.