Purpose: In this paper, the impact of customer incivility on work engagement was investigated. The authors also explored whether supervisor positive gossip and workplace friendship prevalence moderated the impact of customer incivility on work engagement in the Nigerian context.Design/methodology/approach: The authors used a time-lagged design to collect data from 258 frontline casual dining restaurant employees across city centers in South-eastern Nigeria who completed Time 1 and Time 2 paper surveys after a one-month interval.Findings: Structural equation modeling (SEM) revealed that while customer incivility was negatively lx`inked to work engagement, supervisor positive gossip and workplace friendship prevalence were positively linked to work engagement. It was also found that both supervisor positive gossip and workplace friendship prevalence moderated the negative connection between customer incivility and work engagement.Practical implications: One proactive way to forestall the negative impact of customer incivility on work engagement is for managers to devise approaches to decrease the impact of uncivil customer behaviors, such as developing an atmosphere that engenders friendship and speaking positively to subordinates about other employees' work behaviors.Originality/value: Although increased scholarly attention has been paid to workplace incivility, customer incivility has not been sufficiently addressed. Earlier research on workplace gossip is influenced by the widely-held belief that gossip is often negative, with far less attention given to the sunny side of gossip. This study is one of the earliest efforts to examine the moderating roles of supervisor positive gossip and workplace friendship prevalence in the negative link between customer incivility and work engagement in the hospitality industry.

Background: The General Health Questionnaire (GHQ-12) is widely used for detecting psychiatric disorders, but its reliability across different populations remains to be determined. Objective: This meta-analysis aims to evaluate the reliability of GHQ-12 across varied cultural and demographic settings. Method: This meta-analysis evaluates the reliability of General Health Questionnaire [GHQ-12]’ across diverse populations, employing a systematic search strategy and rigorous inclusion criteria. This meta-analysis evaluates the General Health Questionnaire (GHQ-12) using a pre-registered protocol (CRD42023488436) to ensure unbiased results. Data from 20 studies published between 2016–2023 were analysed using a random-effects model, with quality assessment guided by COSMIN Risk of Bias and QUADAS-2. This study enhances our understanding of GHQ-12’s psychometric properties. Results: For the GHQ-12 subscales, Cronbach’s alpha coefficients were 0.72 (90% CI [0.68, 0.75]) for anxiety and depression, 0.82 (90% CI [0.79, 0.86]) for social dysfunction, and 0.72 (90% CI [0.68, 0.76]) for loss of confidence. However, the analysis showed substantial heterogeneity (I² = 90.04%), with significant variability in reliability estimates across different studies. The overall Cronbach’s alpha was 0.84 (95% Cl [0.810, 0.873]) with SE = 0.016 (90% CI [0.68, 0.82], p < .05), indicating moderate to high internal consistency. Quantifying heterogeneity revealed a substantial level (se = 0.0016, I² = 96.7%), signifying considerable variability in the reliability estimate among the studies. Results further show Cronbach’s alpha coefficients range from 0.82 to 0.85 (95% Cl [0.77, 0.86 to 0.81, 0.90]) for the GHQ 12 items. Conclusion: While reaffirming the GHQ-12’s utility in mental health assessment, our findings urge a more cautious and context-aware application of the questionnaire. The substantial heterogeneity and variability in reliability scores indicate a need for further research. Future studies should explore the reasons behind this variability, focusing on cultural, socio-economic, and methodological factors that might influence the GHQ-12’s reliability. This critical analysis underscores the need for a deeper understanding of the GHQ-12’s applicability and the importance of tailoring mental health assessment tools to specific population characteristics.

Background: This study aims to provide researchers and practitioners with a more elaborate instrument to measure turnover intentions based on the planned behaviour theory model. The questionnaire assesses 5 distinct aspects of turnover intentions (i.e., subjective social status, organisational culture, personal orientation, expectations, and career growth). Methods: In this cross-sectional study (comprise of 2 studies in one) a wave survey design was applied to a large diversity of workers drawn from the staff of universities, banks, hospitals, factories, and telecommunication companies. Exploratory factor analysis (EFA) was applied the identify the sub-dimensions and Cronbach’s alpha to assess the reliability of the first study. In the second study, for the Confirmatory factor analysis to establishing structural model of the dimensions. Results: We demonstrate the reliability, factor structure, and validity evidence based on internal structure and relationship with other variables of the new measure among two samples (N₁ = 622; N₂ = 433). Twenty-five items with 5 factors were extracted to represent a broader perspective of turnover intention scale. Conclusions: In total, the study indicates that the assessment can be used to reliably assess several major indicators of turnover intentions. Therefore, improved employees’ evaluations and reduced loss of valuable staff as a result of avoidable measures in considering the interests of workers.

Academic dishonesty has been found to be on the increase globally, affecting the quality of education, ethics of professional practices and career outcome. Substantial literature exists on the role of religious commitment (RC) in reducing academic dishonesty (AD), but few or no studies have examined the pathways explaining this link. The present study examined whether self-efficacy mediates the relationship between RC and AD. Undergraduates of the University of Nigeria, Nsukka (N = 350, Mean age = 22.18 years) completed the Academic Dishonesty Scale (ADS), Religious Commitment Inventory (RCI-10) and New General Self-Efficacy Scale (NGSES) and also provided relevant demographic information. Results of statistical analysis indicated that RC was negatively associated with AD. Self-efficacy was also a partial mediation in the relationship between RC and AD. This implies that self-efficacy contributes to the pathways through which RC influences AD among students. Our findings suggest that consideration of students’ level of self-judgment on their ability to cope with academic demands may be an important target toward enhancing the influence of RC in reducing academic dishonest behaviors among students.

The aim to examine the link between diabetes distress and depression in individuals with diabetes, assess the mediating role of psychological resilience in this relationship, and analyses if these relationships differ between Type 1 and Type 2 diabetes. The study utilized a cross-sectional design. A total of 181 (age 33–72 years, mean = 54.76 years, and SD = 9.05 years) individuals diagnosed with diabetes who were receiving treatment from State Specialist Hospitals in Okitipupa were selected for the study using the convenient sampling technique. The data were analysed using Pearson Multiple correlation and multi-group mediation analysis. The analyses were carried out with Smartpls and IBM/SPSS Version 28.0. The results revealed a significant positive correlation between diabetes distress and depression (r = .80, p < .05), suggesting that higher levels of diabetes distress were associated with increased depression scores. Additionally, psychological resilience partially mediated the relationship between diabetes distress and depression (b = − 0.10, p < .05), signifying that resilience played a crucial role in mitigating the impact of diabetes distress on depression. Furthermore, a multi-group analysis was conducted to explore potential differences between Type 1 and Type 2 diabetes subgroups. The relationship between diabetes distress and depression was found to be more pronounced in the Type 1 subgroup (difference = 0.345, p < .05), while the relationship between psychological resilience and depression was negatively stronger in the Type 2 subgroup (difference = − 0.404, p < .05) compared to the Type 1 subgroup. There is an intricate linkage between diabetes distress, resilience, and depression, emphasizing the differential roles of resilience in Type 1 and Type 2 diabetes. The insights gleaned from this study underscore the importance of considering the type of diabetes when designing interventions and support mechanisms for individuals with diabetes who are also suffering from depression. By advancing our understanding of these dynamics, we can strive for more effective and personalized approaches to improve the overall well-being of those living with diabetes.

The occupational environment of law enforcement officers, characterised by high-stress situations and critical societal roles, necessitates continuous monitoring of their mental health. This systematic review and meta-analysis aims to explore the associations and impacts of burnout and PTSD among police officers, shedding light on how these conditions are influenced by evolving job demands and societal expectations. Adhering to PRISMA guidelines, we searched four databases PubMed, PsycINFO, and CINAHL from January 2000 to January 2024. Studies involving active-duty police officers that assessed burnout and PTSD using validated tools were included. A risk of bias was assessed using an eight-criteria scale, focusing on methodological strengths and weaknesses across studies. We analysed data from 10 studies comprising 4572 officers worldwide. The results indicated variable relationships between burnout, PTSD, and their impacts on occupational functioning, with significant heterogeneity across studies (I ² > 75%). Despite the variability, there was a consistent trend showing that occupational stressors are linked to both burnout and PTSD, suggesting a pervasive influence of job-related demands on officer mental health. The findings reveal a complex interaction between burnout and PTSD in police officers, influenced by both individual and occupational factors. This interplay highlights the need for interventions that are sensitive to cultural and contextual nuances of policing. Future strategies should prioritise individual, organisational, and societal dimensions to reduce the psychological burden and enhance resilience among officers.