Purpose: The purpose of this study is to recognize the facilitators and inhibitors of value co-creation in the industrial service environment.Design/methodology/approach: First, a systematic literature review (SLR) based on the systematic search flow (SSF) method was conducted, using six databases. Then, the content analysis proposed by Bardin (2011) was used to analyze the selected papers from SLR.Findings: The authors identified a total of 11 facilitators and four inhibitors of value co-creation in industrial services. The findings show that concerning facilitators, the involvement of actors and synergy among participants reported a higher presence. As for the inhibitors, incompatibility among actors and actors' inexperience in the context of value co-creation were the ones that registered the most frequency.Research limitations/implications: Even though the SLR covered a large proportion of the studies available, this research may not have enabled a complete coverage of all existing peer-reviewed papers in the field of value co-creation in industrial services.Practical implications: This study assists managers in enhancing the performance of the value co-creation process. This is because, by knowing both the facilitators and inhibitors, managers can have an improved understanding of this process, thereby pondering these elements on the elaboration of their strategies and decision-making.Originality/value: This study is one of the first attempts to recognize both the facilitators and inhibitors of value co-creation in industrial services.

Purpose: This paper aims to resolve the inhibitors of lean service using knowledge management (KM) concepts through the use of Toyota Kata. To achieve this, the authors updated the research on lean supportive practices and inhibitors of lean technical practices presented by Hadid and Afshin Mansouri (2014) through a systematic literature review (SLR). The SLR focused on empirical studies/cases from the past 15 years and confirmed the inhibitors of lean technical practices. As a result, Toyota Kata is proposed as a KM solution to the inhibitors of lean service implementation in service companies. Design/methodology/approach: The authors carried out an SLR to identify inhibitors of lean service in real case applications and analyzed the resulting bibliographic portfolio using KM as a lens, along with three theories: universal theory, socio-technical systems theory and contingency theory, which assist in highlighting and clarifying the potential impact of using Toyota Kata as a solution to the inhibitors of lean technical practices. Findings: When the authors analyzed the inhibitors of lean technical practices, they discovered that there is a strong relationship between the inhibitors and the individual (staff) personal characteristics regarding commitment, involvement, communication and preparation. These inhibitors and characteristics should work as a system, and Toyota Kata improves people’s skills and process performance by connecting people, processes and technology. Also, the authors noted that the Toyota Kata concept used can provide benefits in the implementation of lean service for companies, such as the internalization of continuous improvement, this becoming part of the company culture. Moreover, it has been demonstrated that Toyota Kata provides an effective way to achieve KM. Research limitations/implications: This study may not have enabled a complete coverage of all existing peer-reviewed articles in the field of practices and inhibitors presented by Hadid and Afshin Mansouri (2014). However, it seems reasonable to assume that in this review, a large proportion of the studies available was included. Practical implications: This paper opens a new perspective on the use of Toyota Kata by managers as a solution to implement KM, spinning the spiral of knowledge. Originality/value: This is the first study that seeks empirical evidence of inhibitors of lean technical practices and proposes Toyota Kata as a KM Solution for these issues. As a result, this study advances the facility to overcome these inhibitors, opening a new perspective for management to lead in achieving operational excellence.

Purpose: The purpose of this paper is to diagnose the barriers of dairy production system of Santa Catarina from the perspective of the business ecosystem concept. Design/methodology/approach: The study consists of a bibliographic systematic review of the dairy production from the perspective of the business ecosystem. To analyze the resulting portfolio, the authors used the content analysis proposed by Bardin (2011), which served as the basis for analysis and discussion of the barriers of dairy production. Findings: The authors identified a total of 19 barriers related with dairy production activity in Santa Catarina, they are properly presented and discussed. In addition, some ways to mitigate these barriers. Research limitations/implications: This study may not have enabled a complete coverage of all existing peer-reviewed articles in the field of dairy production. Yet, it seems reasonable to assume that the review process covered a large proportion of studies available. Originality/value: It is the first study that identifies barriers to the development of dairy production in Santa Catarina using as an analytical lens the business ecosystem. And once identified these barriers, it is possible to devise strategies to eliminate or mitigate these barriers.

Purpose: The purpose of this paper is to verify if, in the dairy business ecosystem (dairy farmers, dairy cooperatives, government, research agencies, consultants and financial institutions) perspective, the dairy production barriers presented by Bonamigo et al. (2016b) can be mitigated through the dairy production key factors indicated in the literature. Design/methodology/approach: To achieve the proposed goal of this study, the methodology used for the study comprises three stages: exploratory search in the literature to identify barriers and drivers of dairy production, data collection and statistical model. For the first stage, the authors conducted exploratory research in the literature, to better understand the dairy production ecosystem and to find arguments that characterize the barriers and drivers of this activity. In the second stage, a structured questionnaire with 13 closed-ended questions in a single block, with ordinal responses, following the suggestion of Likert (1932), was developed and applied to the dairy production ecosystem players of Santa Catarina, Brazil. A total of 305 responses suitable for analysis based, that were analyzed through an exploratory factorial analysis and modeling of structural equations via partial least squares, resulting in the Statistical model. Findings: Based on the analyses results, the authors verified that there is an inverse association between the characteristics of the barriers and the dairy production key factors. In this sense, the authors can confirm that the increase of the loads in the dairy production key factors, reduce loads of the milk production barriers. Based on the results of this test, new theoretical and practical insights can be identified to develop new studies with the aim of boosting the dairy sector development as well as providing support in the decision making of the dairy system players. Research limitations/implications: This study may not have enabled a complete coverage of all existing peer-reviewed articles in the field of dairy production. It seems reasonable to assume that the review process covered a significant proportion of studies available. Originality/value: It is the first study that compares identifies barriers and key factors of dairy production in Santa Catarina using as an analytical lens the business ecosystem.

This paper summarizes the arguments and counterarguments of the scientific discussion on multi-company co-operation leading, given that co-creating value between companies is a survival strategy for organizations by boosting competitiveness jointly several players. However, in the literature, the empirical characterization of value creation management in service companies is little explored. Therefore, the main objective of the research is to list the key factors for managing value co-creation in an industrial service company. To achieve this goal, an on-site interview was conducted with the leaders of a business-consulting firm whose business strategy is to cooperate with multiple players. The company object of research is located in southern Brazil, in the state of Santa Catarina. Once data collection was conducted, then content analysis was conducted. Based on the research findings, eleven key criteria that characterize cooperation between companies in the business consulting area were listed. It was found that value co-creation had several advantages for the company studied, however, lack of trust is one of the critical and risk factors for cooperation with other companies. Thus, it can be seen that leadership strategies are a key element for meeting potential business partners to co-create value as well as for managing cooperation between multiple companies. Given the findings, some practical implications can be highlighted. The study can serve as a basis for managers and leaders to make strategic business decisions, guide business leadership in driving plans to capture new business partners reliably and that together can generate mutual value. In addition, it is clear that the studied company’s system in relation to knowledge management is fragile since there is no structured system to control and disseminate knowledge internally and externally to the analyzed company. Thus, this research allows us to identify new insights to advance in studies related to the leadership of value co-creation among companies. Keywords: Leadership, Value co-creation; Business consulting; Multi-agent cooperation; Innovation; Industrial service management.