The purpose of this study is twofold: first, to gain insight into the direct effect of accreditation on motivation and higher education performance, and the direct effect of motivation on higher education performance. Second, to examine the indirect effect of accreditation on higher education performance through motivation in the university setting. The study uses a quantitative research approach and collects data from administrative managers at 105 Pakistani universities through face-to-face and online survey methods, and the said data is subsequently analyzed using PLS-SEM. The findings reveal that accreditation has a substantial effect on motivation and higher education performance, and motivation has a considerable effect on higher education performance. Also, accreditation has an indirect effect on higher education performance through motivation. The study contributes empirically by examining the effects of accreditation on motivation and higher education performance and broadens theoretical understanding by introducing motivation as a mediator related to accreditation and higher education performance. Policymakers, administrators, and quality managers can leverage the findings of this study by motivating their academic staff to effectively implement accreditation standards. Furthermore, operationalizing higher education performance through teaching, research, and service will assist policymakers in bringing excellence to their universities by emphasizing these three roles/missions equally.

This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs). The preliminary data were collected through questionnaire. A total of 73 (87.6%) valid data were analyzed. From descriptive analysis and correlation coefficient testing, the study found the average level of understanding and practice levels is moderate. The coefficient correlation (r) indicates a strong relationship between the level of understanding (LoU) and the level of practice for ISO 9000 with r = .804, n = 73 (p<.001). The study also disclosed that it is a significant correlation exists between the level of understanding QMS ISO 9000 and the level of practice, the value of r = 0.789 (p<0.001). Finally, the study shows strong significant relationships between the level of understanding and practice of the achievement performance (OP) of UUM on the value of r = .796, (p <.001). The study suggested ISO 9000 and Total Quality framework in Higher Education, including – customer requirements, unity of purpose and ISO implementation, organization performance, and continuous improvement.

Preventive maintenance (PM) plays important role to avoid or mitigate potential stoppages and disruptions of equipment or machinery from occurring in daily operations. PM emphasized total employee involvement and it is important for companies as well as Small and Medium Sized Enterprises (SMEs). SME sectors contribution to the Malaysian economy makes up 95% of the total manufacturers, however PM remain relatively lacking. The ability, reliability and effective maintenance management is highly important in order to achieve desired manufacturing performance. Therefore, organizational capability in planning, controlling, implementing and monitoring PM activities is important. Furthermore, empirical evidence on the potential impact of PM practices towards manufacturing performance with organizational capability as a moderating effect is still limited and indecisive. Henceforth, this paper aims to explore and investigate potential relationships between PM practices and manufacturing performance moderated by organizational capability in the contact of Malaysian SMEs in the manufacturing sector. Correspondently, the study intends to propose a new research framework and hypotheses to examine the abovementioned relationships. The proposed framework includes PM team, PM strategy and planned maintenance as the determinants, while organizational capability serves as the moderating variable. Manufacturing performance will be viewed in terms of innovation and financial factors. Proposed research direction and conclusion are discussed at the end of the study.

Organisations need to perform, productivity needs to be improved and organisations' activities need to be more effective, especially after the world economic crisis due to the Covid-19 pandemic. Therefore, the need for quality improvements is crucial in both manufacturing and service sectors. The main purpose of this paper is to present an analysis of internal communication patterns in TQM implementation in Malaysia's manufacturing organisations. This is a multiple case study done using qualitative in-depth interview technique of data collections with 14 informants representing five large manufacturing organisations. Open-ended questions in semi-structured interviews enabled informants to describe their answers based on themes. The study has been carried out in manufacturing organisations originating from three different continents; two Malaysian local organisations, two eastern and one western organizations, and all of them located in Malaysia. In selecting the informants, the study adopts a judgment type of purposive sampling techniques. Results show that the most preferable and reliable communication medium between superiors and subordinates is still face-to-face meetings, although we are in the era of technology and IR4.0. Meanwhile, telephones are popular among the administration staff. The preferable form of communication between internal-operational is formal, without denying that informal form ofl communication is also important.