This article aims to understand predictors of objective (i.e. job offers, employment status and employment quality) and subjective (i.e. perceived) graduate employability during university-to-work transitions. Using survey data from two cohorts of graduates in the UK (N = 293), it contrasts three competing theoretical approaches to employability: position (based on social background), possession (of human capital) and process (of career self-management (CSM)). Findings support the process view of graduate employability, developed through engaging in CSM, in particular environment exploration, networking and guidance seeking. There is also some support for a possession view where educational credentials predict employment quality and perceived employability. Theoretically, the study highlights the importance of proactive career behaviours as well as the constraining role of educational credentials for some during university-to-work transitions. These findings have practical implications for university students/graduates and career counsellors, and, more indirectly, for employers and policy-makers.

There is an ongoing sociological debate regarding which work activities can be considered ‘skilled’. In recent years, this debate has become increasingly controversial due to the growing prominence of so-called ‘soft skills’, especially when used in interactive service work. This article seeks to strengthen the conceptualization of soft skills, through case study investigation, to determine whether or not they are worthy of the ‘skilled’ label. An expanded notion of skill is supported, recognizing that in service contexts displaying employer-facilitated worker discretion and requirements for contextual knowledge in the use of soft skills, the term can indeed have real meaning.

Recent speculation about the impact on family life of contemporary patterns of work has prompted considerable and concerted social research activity in which the workplace and household have figured prominently. This article extends these studies to examine employment in prototypical new sectors of the economy, namely call centres and software, which at the time of the study were enjoying spectacular growth. Employees in both sectors reported spillover from work to home, though the extent, nature and intensity of spillover varied significantly between the sectors. The study identified the different and hitherto unexplored ways in which employees in these different sectors attempt to cope with complex articulations between home and work, and the varying resources which they bring to bear in doing so. Contemporary work settings indicate little change from more established sectors in that gender, status and labour market strength are important factors in offering work boundary discretion.