Purpose: This paper presents the research findings of the “Syrian New Scots’ Information Literacy Way-finding practices” research project, funded by the Information Literacy Group of the Chartered Institute of Library and Information Professionals. The purpose of this paper is to explore the information needs of “Syrian New Scots” (the preferred name for refugees in Scotland), their habitual and adaptive information literacy practices and the barriers and enablers they encounter within their new socio-cultural setting via their interactions with people, tools and processes. Design/methodology/approach: Primary data were collected via interviews with three Local Authority Leads for Syrian Resettlement and focus groups with Syrian New Scots in three geographical locations in Scotland: two rural areas and one urban. Syrian research subjects were also involved in a drawing exercise that helped to contextualise the findings. Findings: The main information needs expressed by participants revolved around the learning of English language which was linked to addressing health-related information needs, well-being and community engagement. All participants also highlighted the issue of socio-cultural differences in fulfilling everyday life information needs (such as health and housing). Information provision to Syrian New Scots requires a more structured process that acknowledges personalised information needs and it is tailored to the different stages of the adaptation process. The findings suggest that the “ways of knowing” that Syrian refugees bring with them are converging information experiences of past and new knowledge structures gained via different socio-cultural and migration experiences. Originality/value: The research findings of this project will be of interest to local and regional support organisations and community volunteer groups who contribute to the social well-being and social integration of Syrian refugees. In addition, they may be of interest to public libraries due to their role as centres for educational and cultural orientation sessions, and as places of support for newly settled Syrian refugees and the communities that embrace them.

For police officers, much of the working day consists of telling stories about everyday policing and events. Although the study of narrative and storytelling in organizational contexts is an expanding area of research, the same cannot be said of the study of narrative and storytelling in a police context, which remains an under-researched, although not unexplored, subject of study. Using the work of management-narrative theorists such as David Boje and Yiannis Gabriel as a starting point, this article considers policing organizations and agencies as storytelling organizations. This is achieved through a literature review of the ‘storied’ nature of policing and the police use of storytelling in an organizational context. Thus, this reflective article contributes to the developing literature in the field by reviewing and mapping the literature, highlighting potential areas for future research.

No prior research has been identified that investigates the causal factors for workplace exploratory search task performance. The impact of user, task, and environmental factors on user satisfaction and task performance was investigated through a mixed methods study with 26 experienced information professionals using enterprise search in an oil and gas enterprise. Some participants found 75% of high‐value items, others found none, with an average of 27%. No association was found between self‐reported search expertise and task performance, with a tendency for many participants to overestimate their search expertise. Successful searchers may have more accurate mental models of both search systems and the information space. Organizations may not have effective exploratory search task performance feedback loops, a lack of learning. This may be caused by management bias towards technology, not capability, a lack of systems thinking. Furthermore, organizations may not “know” they “don't know” their true level of search expertise, a lack of knowing. A metamodel is presented identifying the causal factors for workplace exploratory search task performance. Semistructured qualitative interviews with search staff from the defense, pharmaceutical, and aerospace sectors indicates the potential transferability of the finding that organizations may not know their search expertise levels.

Purpose: The purpose of this paper is to introduce the concept of Dark Knowledge, an epistemology that acknowledges both alternative knowledge and ways of knowing which are cognizant of the moral and ethical positioning of each.Design/methodology/approach: This is a conceptual paper that uses existing relevant literature to develop the work. The paper uses a four-stage literature search process and draws upon a range of disciplines, including philosophy, computer science and information management, to underpin the evolution of the concept.Findings: As a conceptual paper, no empirical findings are presented. Instead, the paper presents an embryonic model of Dark Knowledge and identifies a number of characteristics, which may be used to explore the concept in more detail.Research limitations/implications: There is a clear need to develop a body of empirical work, adding to the theoretical perspectives presented in this paper. It is anticipated that this paper will provide one of the cornerstones for future studies in this area.Originality/value: The paper makes an original contribution to the study of information behaviours, practices and epistemology.

Knowledge Management Research &Practice (KMRP) provides an outlet for high quality, peer reviewed articles on all aspects of managing knowledge, organisational learning, intellectual capital and knowledge economics. This includes not just those focused on the organisational level, but all levels from that of the individual to that of the nation or profession. KMRP is an official journal of the OR Society

In an era of fake news and concerns about “social-media bubbles”, we consider how participants in online discussions on the UK parenting website Mumsnet assess the validity and potential subjectivity of news information sources. Building on previous work on the phenomenon of “social media curation” and “news curation”, we argue that there is evidence for the development of a theory and practice of “citizen curation”—the subjective and non-professional collection, assessment and criticism of information by participants in online discussions for the benefit of the group. Participants on Mumsnet collaborate to source, present and curate information from a variety of news sources, and impose a clear hierarchy with reference to these sources’ veracity. Information garnered from mainstream, liberal-leaning news sources is given the highest level of trust, often being used to support information from other sources, which are seen as less trustworthy. Information might also be presented from conservative-leaning news sources, but only when it supports the overall anti-Trump tone. Having acknowledged the selective subjectivity of the curatorial process performed by our participants, we then ask how far this contributes to the creation of a “liberal bubble” effect, and how far our participants are willing to go to validate news stories shared in this way. We argue that our participants demonstrated a clear awareness of the veracity and potential subjectivity of their sources, worked collaboratively to verify news items, and were proud of their ability to “scoop” the mainstream news media on occasion. Given that earlier work on such groups of news-absorbed users has suggested that they tend to be male, the identification of such a group on a female-dominated website also expands the literature and suggests that such gender differentiations should be made with care.