Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation.

It is a well-known fact that the data mining process can generate many hundreds and often thousands of patterns from data. The task for the data miner then becomes one of determining the most useful patterns from those that are trivial or are already well known to the organization. It is therefore necessary to filter out those patterns through the use of some measure of the patterns actual worth. This article presents a review of the available literature on the various measures devised for evaluating and ranking the discovered patterns produced by the data mining process. These so-called interestingness measures are generally divided into two categories: objective measures based on the statistical strengths or properties of the discovered patterns and subjective measures that are derived from the user's beliefs or expectations of their particular problem domain. We evaluate the strengths and weaknesses of the various interestingness measures with respect to the level of user integration within the discovery process.

We report an online survey of 85 U.K-based SMEs that explored their threat and coping appraisals toward five common types of cyber-attack: Network being hacked; Data being stolen or encrypted; malware infection; mobile devices being compromised; and phishing e-mail attack. Overall, SMEs’ reported assessment of the risk of an attack was low, particularly for the possibility of their business network being hacked or their data being stolen or encrypted. However, there was an incongruence in their Threat Appraisals since, while they believed the risks to be low, they reported that the impact would be high. In terms of Coping Appraisal, respondents indicated that measures to prevent such attacks were both inexpensive and effective. However, their reported self-efficacy was significantly lower for keeping mobile devices safe and avoiding phishing attacks. We discuss these results taking into consideration additional qualitative data and provide recommendations for SME engagement.

Many users of image retrieval systems would prefer to express initial queries using keywords. However, manual keyword indexing is very time-consuming. Therefore, a content-based image retrieval system which can automatically assign keywords to images would be very attractive. Unfortunately, it has proved very challenging to build such systems, except where either the image domain is restricted or the keywords relate only to low-level concepts such as color. This article presents a novel image indexing and classification system, called CLAIRE (CLAssifying Images for REtrieval), composed of one image processing module and three modules of support vector machines for color, texture, and high-level concept classification for keyword assignment. The experimental prototype system described here assigns up to five keywords selected from a controlled vocabulary of 60 terms to each image. The system is trained offline by 1639 examples from the Corel stock photo library. For evaluation, five judges reviewed a sample of 800 unknown images to identify which automatically assigned keywords were actually relevant to the image. The system proved to have an 80% probability to assign at least one relevant keyword to an image.