Traditionally, Quality of experience is mostly examined in a laboratory experiments to enable a fixed contextual factor. While the results present an estimated mean opinion score representing perceived QoE. It is imperative to estimate mean opinion score employing large data (big data) gathered from the mobile network comprising of different user's location and time for a specific service. Because time and location can have a huge influence on the user perceived quality of experience. Therefore, this paper proposed a framework for modelling perceived QoE through big data analytics. The proposed framework describes the process of estimating perceived quality of experience to assist the mobile network operators effectively manage the network performance and aid satisfactory provision of mobile internet services.

Fused biometrics systems have proven to solve some problems associated with unimodal systems but also face challenges in various aspects of their implementation such as difficulty in design, user acceptance is quite low, and the performance tradeoff. This framework tends to address some of these implementation challenges by using an enhanced mayfly algorithm, a modification of the existing mayfly algorithm that was recently proposed, as feature selection. Mayfly algorithm combines advantages of particle swarm optimization, genetic algorithm, and firefly algorithm, simulated in different experiments using varied benchmark function on conventional mayfly algorithm all tested to be capable of optimization, but despite its capabilities, some limitations such as slow convergent or premature convergent rate and possible imbalance between exploration and exploitation still remain unresolved, which necessitated enhancement for better performance. This framework will enhance the existing mayfly algorithm by expanding the search space which limited the ability of the conventional mayfly algorithm to be used to solve high-dimensional problem spaces such as feature selection and modify the selection procedure to model the attraction process as a deterministic process, that will be used for the feature selection procedure on fused face –iris recognition system. This will increase the capabilities of the mayfly algorithm and in turn, increase the recognition accuracy, and reduced the false acceptance rate, false rejection rate, and time complexity of the fused face–iris recognition system.

The increase in the usage of different mobile internet applications can cause deterioration in the mobile network performance. Such deterioration often declines the performance of the mobile network services that can influence the mobile Internet user’s experience, which can make the internet users switch between different mobile network operators to get good user experience. In this case, the success of mobile network operators primarily depends on the ability to ensure good quality of experience (QoE), which is a measure of users’ perceived quality of mobile Internet service. Traditionally, QoE is usually examined in laboratory experiments to enable a fixed contextual factor among the participants even though the results derived from these laboratory experiments presented an estimated mean opinion score representing perceived QoE. The use of user experience dataset involving time and location gathered from the mobile network traffic for modelling perceived QoE is still limited in the literature. The mobile Internet user experience dataset involving the time and location constituted in the mobile network can be used by the mobile network operators to make data-driven decisions to deal with disruptions observed in the network performance and provide an optimal solution based on the insights derived from the user experience data. Therefore, this paper proposed a framework for modelling mobile network QoE using the big data analytics approach. The proposed framework describes the process of estimating or predicting perceived QoE based on the datasets obtained or gathered from the mobile network to enable the mobile network operators effectively to manage the network performance and provide the users a satisfactory mobile Internet QoE.