Against the background of increased global mobility and the need to communicate effectively across cultures, the development of Emotional Intelligence (EI) is of growing importance to those involved in intercultural education. There are important theoretical synergies between EI, which is comprised of components such as self-awareness, self-regulation, motivation, empathy and social skills (Goleman, 1998), and models of intercultural competence (IC) commonly utilised in intercultural education (e.g., Byram, 1997; Deardorff, 2006). In particular, one of the components of EI, empathy has recently attracted attention from new perspectives (Epley, 2014; Bloom, 2016; Breithaupt, 2017a, 2017b). In this paper, we consider the place of EI within models of intercultural competence and then offer theoretical and pedagogical discussion on one particular element of EI—empathy—that we believe will be useful to intercultural educators.

In this article we argue, in the context of the current dominance of the performative and instrumental drives characterizing the accountable university, that language and intercultural communication education in universities should also be humanistic, addressing ‘discomforting themes’ to sensitize students to issues of human suffering and engage them in constructive and creative responses to that suffering. We suggest that arts-based methods can be used and illustrate this with an intercultural telecollaboration project created in response to the Covid-19 pandemic of 2020. In this way language and intercultural communication education can become a site of personal and social transformation albeit modest and piecemeal as part of a longer process. Through arts-based methodologies and pedagogies of discomfort, Argentinian and US undergraduates explored how the theme of the Covid-19 crisis has been expressed artistically in their countries, and then communicated online, using English as their lingua franca, to design in mixed international groups artistic multimodal creations collaboratively to channel their suffering and trauma associated with the pandemic. This article analyses and evaluates the project. Data comprise the students’ artistic multimodal creations, their written statements describing their creations, and pre and post online surveys. Our findings indicate that students began a process of transformation of disturbing affective responses by creating artwork and engaging in therapeutic social and civic participation transnationally, sharing their artistic creations using social media. We highlight the powerful humanistic role of education involving artistic expression, movement, performativity, and community engagement in order to channel discomforting feelings productively at personal and social levels.

Since ERASMUS (European Region Action Scheme for the Mobility of University Students) was launched there has been a constant debate about the civic significance of this mobility programme. The purpose of this article is to analyse the understanding of active citizenship by Erasmus students. In order to discover Erasmus students’ perceptions, values, beliefs and attitudes regarding the issue under discussion, original data were collected from 174 students who participated in our survey in March 2014. By applying a statistical analysis, the most and the least important criteria for being considered an active citizen have been extracted from the answers of our respondents. In addition, we studied their attitudes towards and knowledge of the European Union (EU). We found that their understanding of ‘active citizenship’ echoes with the definition of the concept provided in the research literature.

Traditionally, the fields of Diversity, Equity, and Inclusion (DEI) and Intercultural Citizenship Education (ICitE) have been treated separately in Higher Education (HE) and beyond, with DEI often being associated with domestic diversity, while ICitE is often situated within international contexts. Although such binary perception is no longer adequate due to the superdiversity that characterizes today's university communities, the origins of this categorical distinction can be explained through an examination of the disciplinary roots, theoretical foundations, primary focus, and implementation approaches. Despite this difference in perspectives between the two fields, the Element argues that DEI and ICitE can complement each other in a variety of positive and productive ways. It does so by identifying the intersections between these two distinct yet interrelated fields and by providing an example of how they can be intentionally synergized in HE practice.

Higher education (HE) student mobility offers the opportunity to acquire, among other things, intercultural experience. Nevertheless, it is crucial to prepare students and give them the tools to reflect on their experiences before, during and after study abroad. In this pedagogical paper, we present and discuss ‘Perceptions of self and other’, one of the pre-departure activities developed in the frame of the European project IEREST, which aims at enabling students to examine their previous intercultural encounters and at developing their ability to build successful intercultural communication with others without prejudice. The paper, directed to an audience of practitioners involved in study abroad preparation, focuses on the feedback received from different stakeholders involved in the initial piloting of the activity, in seven HE institutions. Overall, the activity was considered original and innovative, theoretically solid and engaging for the students. The critical points considered involved the time required to adapt the activity to the specific context in which it was taught, and the need to manage students’ expectations by clarifying that the aim was not to provide practical advice and information about specific destinations, but to make them reflect on what intercultural encounters can offer in terms of personal development.

Empathy is widely perceived and understood as an unquestioned component of Intercultural Competence (IC). The authors see the ability to empathise with others and to see their point of view as an important condition for developing an ethnorelative viewpoint, and therefore consider it important to incorporate activities into the intercultural communication curriculum that addresses the affective side of IC (Calloway-Thomas, Arasaratnam-Smith, & Deardorff, 2017; Guntersdorfer & Golubeva, 2018). In their paper, the authors discuss the importance of meta-cognitive tasks by creating opportunities for students where they can describe, share, and evaluate emotions. Based on the recommendations made by O’Dowd (2016), Byram, Golubeva, Hui, and Wagner (2017) about designing and implementing virtual exchanges (VEs), the authors present a preliminary framework, i.e. a sequence of self-reflective meta-analysis tasks that they developed for the intercultural VE between students at Ludwig-Maximilians University (LMU) in Germany and their peers at the University of Maryland Baltimore County (UMBC) in the United States. This framework can be adapted to a variety of online teaching contexts.