It is necessary to establish effective communication between two horizontal wells during the preheating period of steam-assisted gravity-drainage (SAGD). However, the preheating time is usually very long, which results in high steam consumption and CO₂ emissions. There is little research on the effects of different wellbore fluids during the preheating period. The heat transfer and heating characteristics of different wellbore fluids–water, heat-conduction oil, and air–were explored by using physical experiments and numerical simulations. In this study, the results indicated that the heat-transfer performance of heat-conduction oil is the best. The numerical simulation’s results indicated that compared with the wellbore saturated with water, the heat-conduction oil reduced the viscosity of crude oil, and energy consumption was not obvious during the preheating stage. The super-heavy oil flowed into the wellbore due to the solubility of the heat-conduction oil and its own gravity. As a result, the super-heavy oil content in the wellbore gradually accumulated, increasing the risk of coking. Those experiments showed that the use of electrical heating provides good potential to improve SAGD efficiency during the preheating period, and water is the best injection fluid for wellbores during the electrical heating process.

As the SAGD steam chamber and production performance in heavy oil reservoirs under fluvial sedimentation environment are heavily impacted by reservoir heterogeneity, an innovative strategy was proposed in this study coupling rock dilation and multi-lateral wells in SAGD projects to break the mud barriers and achieve uniform steam chamber growth. True tri-axial experiments and numerical simulation were designed to validate the feasibility of this strategy, based on which the branches of the SAGD well pairs were designed and the operational parameters were optimized for different geologic heterogeneity conditions. The tri-axial experiment results indicate that the rock formations in the heavy oil reservoirs of the F oilfield exhibit significant shear dilation effects under low confinement pressure conditions, with a volumetric dilation capacity of up to 7%. The branches should be deployed in an interleaved manner, with a horizontal displacement of 20 m and a vertical displacement of 6 m. The optimal results are achieved when the branches intersect the interbeds, allowing for enhanced steam chamber conformance and enlarged volume. Dilation zones of 3–8 m can be created above the steam-injection horizontal wells and around the branches in the reservoir during the dilation of SAGD steam chambers. The maximum volume of dilation fluid used for hydraulic dilation is suggested to be less than 2000 m³. This strategy has been validated as being successful in the pilot SAGD well pair in the F oilfield, China, with the SAGD preheating time reduced by 50% and an incremental oil rate of 4.5 tones/day, indicating encouraging potentials in similar heavy oil reservoirs.