Active modes can play a key role in the transition toward sustainable urban mobility, and transport systems should be designed to support and incentivize them. For instance, walking accessibility to main urban centralities is a factor to pay attention to, as well as the way in which pedestrians perceive the characteristics of the infrastructure and the surrounding environment should also be considered. This study proposes a method for computing a walkability index of the paths for accessing transport nodes (e.g., railway station). The index is based on individuals’ perception of walkable infrastructure features (e.g., kerbside width, presence of urban furniture, greenery, etc.). It allows having a more realistic view of the catchment area of the node and to identify policies for improving pedestrian accessibility. The method has been validated using an ad-hoc survey in the area of the Milano Rogoredo railway station (Italy). The map of the estimated walkability indexes is consistent with the real conditions of the Milano Rogoredo neighbourhood and allows for identifying those areas where walkability can be improved.

In recent years, transport policy has strongly been oriented to develop more inclusive cities and to design mobility services aligned to specific users’ needs. In an attempt to guarantee an adequate level of accessibility, especially to vulnerable users, approaches based on the dialogue between public administration, operators, citizens and researchers (so-called “quadruple helix”) have been proposed. The two case studies presented in this article refer to the development of a minibus demand-responsive transport system, devoted mainly to people with reduced mobility, in the cities of Ljubljana and Maribor (Slovenia) designed using a Living Lab participative approach. In fact, urban mobility stakeholders were engaged in this process during the design and monitoring phases of the pilot projects. Their involvement resulted in producing positive outcomes: citizens actively participated in the projects, and the designed service was perceived to be useful and effective. Both projects were successful, as statistics demonstrate, and are expected to be confirmed and strengthened over the next few years.