Societal, economic and ecological prosperity will be highly affected in the next decades due to socio-demographic developments and climate change. The design of more sustainable logistics business types can address such challenges to build more resilient supply chains. Therefore, the discussion with regard to transformational potentials of logistics businesses provides valuable information to shape business strategies according to future sustainability requirements. Within the framework of this paper, a mixed-methods approach has been applied to explore and analyze drivers and barriers for sustainability transformations of logistics service providers (LSPs) and to evaluate related business strategies with optimization and simulation methods in a concrete regional context. So far, LSPs’ main obstacles are competitive pressure, focal firm orientation, and dependence on other supply chain members, while supply chain collaboration and integration, as well as the integration of sharing economy solutions and new digital technologies, have been identified as promising for sustainability transitions. Accordingly, this paper suggests a roadmap for the logistics sector while defining retention strategies such as growth, replication, mimicry, and mergence to meet future societal and environmental requirements. By doing so, this study contributes to theory by constructing the Lead Sustainability Service Provider (6PL) business model (arche)type and its role in societal transitions.

The role of sustainability has made it a vital point to measure companies’ financial performances and sustainability practices along the overall supply chain. Logistics service providers (LSPs) are among the supply chain actors that need to consider sustainability practices to present a better sustainable service. Therefore, we studied LSPs in Egypt, as Egypt has set sustainability goals in the logistics sector to be achieved by 2030. This research proposes a new sustainable logistics service quality (SLSQ) scale through reviewing the literature on sustainable service quality (SSQ) and logistics service quality (LSQ). While additional semi-structured interviews were conducted with LSP companies in Egypt to formulate the SLSQ scale for this specific region, the Q-sorting technique was used to confirm SLSQ measurements. Hence, we present a scale to evaluate Egypt’s overall LSPs’ service quality. Our research thereby contributes to the theory by proposing a new framework that measures the SLSQ in LSP companies in emerging countries and to the practice by tying the framework to accompany Egyptian law. The results are discussed against previous literature and concluded by showing limitations and potential future research avenues.

For years, the freight forwarding industry has been facing high levels of global competition. Accelerating this development, new and digital competitors are entering the market, striving to make freight logistics even faster, cheaper, and more predictable. Digitalization processes change traditional logistics businesses, leading to more efficient, flexible, and de-centrally organized logistics services. Sea freight operations, in particular, have the potential to better fulfill customer-specific requirements in competitive and complex environments by integrating digital technologies. Therefore, it is essential to understand how automating informational processes, such as freight brokering, affect business models in the logistics service industry. The present study qualitatively analyzed the case of FreightHub, a fourth-party logistics (4PL) sea freight agency, and compared its business model with traditional third-party logistics (3PL) business models. Applying a digital business model conceptualization, the present paper presents an extended framework for digital sea freight business models. In this line, the study contributes to theory and practice by refining business model research in the maritime transportation context, and providing managerial implications about the opportunities and threats of a digital transition in this industry.