Heritage tourism forms a specific genre within the wider field of tourism; however, this genre itself encompasses a wide range of different types of heritage attractions, of which industrial attractions, military attractions, stately homes and attractions associated with historic people are all examples. This paper discusses the evolution of industrial railway heritage attractions from their original railway operations to visitor attractions; second, it examines the key attributes defining successful industrial railway heritage attractions; and third, it compares and contrasts these attributes for three industrial railway heritage attractions, spanning three separate locations and two countries (Australia and Malaysia). The findings from the study identify and support ranges of success factors and suggest a framework for examining the genre of industrial railway heritage attractions and their attributes. This framework can direct future studies that investigate the nature of industrial railway heritage trains, and contribute to enriching understanding and knowledge of this genre of attractions.

One of the world’s most popular beverages, coffee is used to satisfy a wide range of consumptions, including tourism. In this article, we examined the existing concepts of coffee consumption and identified additional consumption domains that may contribute to the growing body of knowledge regarding coffee tourism. The paper used a scoping review approach and Critical Media Discourse Analysis (CMDA). The scoping review examined 152 articles on coffee consumption and coffee tourism published up to 2020. Subsequently, CMDA enabled a more in- depth textual and contextual analysis of the literature. In addition, Leximancer was used to illuminate the prominent scopes of the literature. Three prominent scopes of the literature are identified in the textual analysis: consumer behaviour, place consumption, and ethical consumption. In addition, the contextual findings indicate that coffee tourism studies have increased in recent decades. Furthermore, the social context highlights the dynamic nature of the coffee market landscape in the global North and the global South. Future research directions were suggested, and the managerial implications of these findings were discussed.

Purpose: To assess the attitudes toward service delivery of employees in Australian hotels with a long‐term view of establishing job service “norms” against which candidates may be ultimately evaluated.Design/methodology/approach: Lee‐Ross's Service Predisposition Instrument (SPI) questionnaire was used to elicit information about the attitudes of front‐line hotel workers towards service delivery. This quantitative approach sought to identify the innate presence of service dimensions amongst workers previously found in other studies of service predispositions.Findings: After initial analysis, the dimensionality of the SPI questionnaire was found to be less substantial than when tested in other studies. Indeed, a new dimension of “negative service” emerged. Hotel employees rated all “service dimensions” elicited by the SPI as important. However, competence and the provision of “extras” were ranked notably highly. Affinity was scored the lowest of all dimensions. This suggests that workers recognize the particular importance of technical and intangible skills associated with the service encounter. In tourist hotels, short periods of service delivery allow only limited opportunities for workers to establish affinity with customers.Research limitations/implications: The SPI and the theory upon which it is based are relatively novel.Practical implications: The posited innate worker dimensions or attitudes necessary for effective service delivery could provide a new focus for hospitality managers when recruiting staff. Achieving effective “job‐fit” for service employees should deliver higher levels of service quality and ultimately increased organizational productivity.Originality/value: The theoretical originality of this paper rests on the idea that “proximal” attitudinal models are useful in predicting the behaviour of individuals in the workplace. The SPI is a new and applied construct based on this notion. However, given the moderate support found for the factor structure of the SPI, these results should be treated with caution and further research is recommended.