In this paper, a decision-making tool is proposed that can utilize different strategies to deal with passenger flows in airport terminals. A simulation model has been developed to investigate these strategies, which can be updated and modified based on the current requirements of an airport terminal. The proposed tool could help airport managers and relevant decision makers proactively mitigate potential risks and evaluate crowd management strategies. The aim is to eliminate risk factors due to overcrowding and minimize passenger waiting times within the terminal to provide a seamless, safe and satisfying travel experience. Overcrowding in certain areas of the terminal makes it difficult for passengers to move freely and increases the risk of accidents (especially in the event of an emergency), security problems and service interruptions. In addition, long queues can lead to frustration among passengers and increase potential conflicts or stress-related incidents. Based on the derived results, the optimized routing of passengers using modern technological solutions is the most promising crowd management strategy for a sample airport that can handle 800 passengers per hour.

COVID-19 has become a pandemic which has resulted in measures being taken for the health and safety of people. The spreading of this disease is particularly evident in indoor spaces, which tend to get overcrowded with people. One such place is the airport where a plethora of passengers gather in common places, such as coffee shops and duty-free shops as well as toilets and gates. Guiding the passengers to less overcrowded places within the airport may be a solution to reduce disease spread. In this paper, we suggest a passenger routing algorithm whereby the passengers are guided to less crowded places by using a weighting factor, which is minimised to accomplish the desired goal. We modeled a number of shops in an airport using the AnyLogic software and we tested the algorithm showing that the exposure time is less with routing and that people are appropriately spread out across the common spaces, thus preventing overcrowding. Finally, we added a real airport in Kavala, Greece to show the efficiency of our approach.

COVID-19 has become a pandemic which resulted in measures being taken for health and safety of people. The spreading of the disease was particularly evident in indoor spaces, where people tend to get overcrowded. One such place is the airport where a plethora of passengers flow to common places, such as coffee shops, duty free shops as well as toilets and gates. Guiding the passengers to less overcrowded places within the airport may be a solution to less spreading. In this paper we suggest a passenger routing algorithm whereby the passengers are guided to less crowded places by using a weighting factor, which is minimised to accomplish the desired goal. We modeled a number of shops in an airport using the AnyLogic software and we tested the algorithm showing that the exposure time is less with routing and that the people get appropriately spread to the common spaces, thus, preventing overcrowding.