The integration of cultural heritage in education facilitates critical thinking, experiential learning, cross-cultural collaborative learning and ultimately, quality learning experiences. This process is further enhanced by the increasing adoption of digital technology, which makes education more accessible. However, some countries in the European Union have low digital literacy and a high student dropout rate. Also, the use of cultural heritage in education is declining as young learners are becoming increasingly unaware of their cultural identity. Within this framework, a study of mixed methods (questionnaires and interviews) was conducted in three European countries to examine digital and cultural heritage competencies among young learners. The results of the paper reveal how digital cultural heritage increases learners’ resilience by promoting competences for digital transformation, which in turn enhances learning and engagement with cultural heritage. Drawing on our findings, the paper proposes a new innovative hybrid model within the framework of sustainable education (SE).

A common characteristic in George Orwell’s, William Foote Whyte’s and Erving Goffman’s classic works, as well as in the literature that followed their legacy, is the tendency of authors to refer to a front-of-house (FoH) and back-of-house (BoH) segregation, especially in terms of workers’ skills, gender, aesthetic, emotional and ethnic characteristics. The mark between the two areas is also treated as a variable, based on the degree of interaction between employees and guests. Departing from Goffman’s so-called sore spot areas, we seek to understand how the line of visibility changes in the light of societal and cultural shifts. Drawing on 25 interviews with general and human resource managers, we report an alteration of the typical FoH/BoH distinction with serious implications for practice. A hotel’s workplace layout, aesthetic, hiring and product processes are redesigned to encompass a new organizational identity and offer embodied experiences.