Utilizing Multi-Criteria Decision Analysis (MCDA) methods based on environmental, social, and governance (ESG) factors to rank countries according to these criteria aims to evaluate and prioritize countries based on their performance in environmental, social, and governance aspects. The contemporary world is influenced by a multitude of factors, which consequently impact our lives. Various models are devised to assess company performance, with the intention of enhancing quality of life. An exemplary case is the ESG framework, encompassing environmental, social, and governmental dimensions. Implementing this framework is intricate, and many nations are keen on understanding their global ranking and avenues for enhancement. Different statistical and mathematical methods have been employed to represent these rankings. This research endeavors to examine both types of methods to ascertain the one yielding the optimal outcome. The ESG model comprises eleven factors, each contributing to its efficacy. We employ the Performance Contribution Analysis (PCA), Clifford algebra method, and entropy weight technique to rank these factors, aiming to identify the most influential factor in countries’ ESG-based rankings. Based on prioritization results, political stability (PSAV) and the voice of accountability (VA) emerge as pivotal elements. In light of the ESG model and MCDA methods, the following countries exhibit significant societal impact: Sweden, Finland, New Zealand, Luxembourg, Switzerland, Denmark, India, Norway, Canada, Germany, Austria, and Australia. This research contributes in two distinct dimensions, considering the global context and MCDA methods employed. Undoubtedly, a research gap is identified, necessitating the development of a novel model for the comparative evaluation of countries in relation to prior studies.

Purpose: This paper investigates the effect of the fit between supply and demand uncertainty (SDU) and supply chain responsiveness (SCR) (SC fit) on business and innovation performance in Brazilian companies.Design/methodology/approach: The study presented an analysis carried out on an empirical study based on a sample of 150 manufacturing companies. Business and innovation performance of companies with different types of SC fit ( high–high and low–low fits) and misfit (positive and negative) are compared and discussed.Findings: The results indicated that SC fit had a positive effect on both business and innovation performance. Further analyses suggested that companies with SC fit present similar business performance, independent of the level of SDU that characterizes the environment where they compete, while companies in environments with higher levels of uncertainty tend to present superior innovation performance. Companies with positive and negative misfit present similar performance.Originality/value: An analysis of the literature showed that there is no consensus when it comes to the definitions and measurements of SC fit. The paper investigates the effects of SC fit on business and innovation performance, while previous empirical studies have mainly addressed its impact on financial performance. Moreover, this study compares the effects of two types of fit and two types of misfit and assesses SC fit in Brazilian manufacturing companies, analyzing the context of an under-researched reality.

Purpose: This paper aims to measure and unveil the relationship between customer satisfaction and efficiency levels in the most relevant Brazilian airports.Design/methodology/approach: The authors utilize a two-stage network DEA (data envelopment analysis) and AHP (analytic hierarchy process) model as the cornerstones of the study. The first stage of the network productive structure focuses on examining the infrastructure efficiency of the selected airports, while the second stage assesses their business efficiency.Findings: Although the results indicate that infrastructure and business efficiency levels are heterogeneous and widely dispersed across airports, controlling the regression results with different contextual variables suggests that the impact of efficiency levels on customer satisfaction is mediated by a set of socio-economic and demographic (endogenous) and regulatory (exogenous) variables. Furthermore, encouraging investment in airports is necessary to achieve higher infrastructural efficiency and scale efficiency, thereby improving customer satisfaction.Originality/value: There is a scarcity of studies examining the relationships among customer satisfaction, privatization and airport efficiency, particularly in developing countries like Brazil.