Este artigo apresenta a gestão da biblioteca escolar com enfoque na aplicação de ferramentas de gestão para avaliação da qualidade dos serviços oferecidos. Aborda as questões de qualidade e de administração como gestão garantindo aos serviços as características das expectativas e necessidades dos usuários da biblioteca escolar. O bibliotecário, como gestor dos serviços prestados na tomada de decisão, tem competência para utilizar as ferramentas que auxiliam a avaliar seus serviços, como brainstorming, diagrama de causa e efeito, diagrama de Pareto, histograma, matriz de priorização GUT, ciclo PDCA, fluxograma e 5W2H. Apresenta ainda algumas situações de problemas e dificuldades no âmbito da biblioteca escolar exemplificadas na utilização das ferramentas e a aplicação da junção de três ferramentas (fluxograma, PDCA e 5W2H) para avaliação dos serviços.

Purpose: This paper aims to elaborate a set of characteristics that conceptualize and qualify a disruptive business model. Design/methodology/approach: The literature on disruptive business models will be analyzed using the latent semantic analysis (LSA) technique, complemented by content analysis, to obtain a more precise qualification and conceptualization regarding disruptive business models. Findings: The results found described concepts already described in the theory. However, such findings, highlighted by the LSA, bring new perspectives to the analysis of the disruptive business models, little discussed in the literature and which reveal important considerations to be made on this subject. Research limitations/implications: It should be noted, about the technique used, a limitation on the choice of the number of singular values. For this to be a problem in the open literature, the authors tried to work not just with the cost-benefit ratio given the addition of each new dimension in the analysis, as well as a criterion of saturation of the terms presented. Practical implications: The presentation of this set of characteristics can be used as a validation tool to identify if a business is or is not a disruptive business model by managers. Originality/value: The originality of this paper is the achievement of a consolidated set of characteristics that conceptualize and qualify the disruptive business models by conducting an in-depth analysis of the literature on disruptive business models through the LSA technique, considering the difficulty of obtaining precise concepts on this subject in the literature.

The goal is to identify the characteristics of innovative business models that use blockchain technology. Through a qualitative and descriptive research, we sought, in the Crunshbase database, the companies that had in their activity description the word Blockchain, obtaining a total of 810 companies. The data obtained were tabulated in Excel spreadsheet and we carried out a collection of additional information on the websites of the organizations. The process of data analysis used the technique of document analysis and content analysis. The results allowed us to identify that most organizations' foundation date from 2014 and are located in North America. Regarding the area of expertise of these organizations, it can be observed that most of them belong to financial and technology areas. Moreover, 10 companies were already in operation before the creation of blockchain technology, pointing out the characteristic of a disruptive technology, which is the readjustment of established companies. Finally, we highlight the contributions related to the field, by identifying the main areas of business that use blockchain technology, as well as revealing important descriptions about these companies. In addition to contributions to the theory, by presenting empirical evidences of active business with this technology and its contributions to the various areas.

On the Path to Innovation: Analysis of Accounting Companies' Innovation Capabilities in Digital Technologies

Guidance elements for the entrepreneurial orientation of software firmsThis article concerns entrepreneurial orientation (EO) in software firms. Its goal is to propose a consolidated set of elements that can provide guidance for the entrepreneurial activities of software firms. To this end, an exploratory research study was carried out using qualitative data. Data was collected by means of in-depth interviews with executives from 13 organizations, to survey actual entrepreneurial orientation practices, in order to understand this behavior in organizations better and to confirm the elements of the conceptual basis of the entrepreneurial orientation used in the study. The result was a set of components of entrepreneurial orientation, consolidated from the literature and the actual practice of organizations. This set of components provides an important guidance reference for the entrepreneurial orientation of software firms. The study closes with the enrichment and detailing of the entrepreneurial orientation’s conceptual basis. It proposes categories and adds new elements based on organizational practice and the consolidation of the set of elements, providing important input for software firms that wish to develop this behavior

Este estudo objetivou analisar a configuração da rede social de coautoria dos programas de pós-graduação stricto sensu em Contabilidade existentes no Brasil, no quadriênio 2013-2016, a partir da produção docente de artigos publicados em periódicos científicos. Realizou-se um estudo documental, analisando-se, a partir de ferramentas de caráter sociométrico, 291 currículos lattes de todos os docentes permanentes de 21 programas de pós-graduação em Contabilidade, com mestrado e doutorado. Os principais achados da pesquisa indicam baixa densidade das redes sociais de coautorias dos docentes. Porém, observa-se uma elevação dessa densidade, se comparada com estudos similares anteriores, indicando um aumento histórico das coautorias. Verificou-se que características individuais dos docentes influenciam seus potenciais de contribuição para fomento das parcerias, tanto entre autores quanto entre programas de pós-graduação.