The Pandemic of COVID-19 and social restriction policy (PSBB) in Indonesia caused a lot of impacts, one of them is Tofu Takwa SMEs in Kediri. This condition disrupts production activities up to marketing. Then it takes a risk analysis by looking at the main potential risks that arise while pandemic like this and do manage to get a strategy for their business sustainability. This research aims to analyze and manage the main risks that occur in Tofu Takwa SMEs in Kediri. The results showed that there are 3 risks in a high level like decrease of the income, decrease in production amount and increase the price of raw materials and 1 risk in middle level like late in delivery raw material so that it can be done by financial strategy, resize, search for a new market with social media and cooperate with the local government to help the marketing of social service programs.

This study aims to determine the classification of mobile banking services that improve customer satisfaction based on the dimensions of E-Servqual using the Kano Model method. The classification is needed so that the banks were able to make improvements and innovations in the performance of the quality of their mobile banking services. From the results of data processing using Kano, it is known that the service attributes that need to be improved are the m-banking facility, which features a cash withdrawal service via ATM. This will have a major impact on customer satisfaction because these attributes have the highest satisfaction coefficient value of 0.67 in one-dimensional classification. Furthermore, service attributes that need to be improved and innovated are m-banking has a fast application reactivation service with a satisfaction coefficient of 0.61 in the attractive classification

Cengkiwings merupakan industri di bidang makanan. Produk makanan yang diproduksi Cengkiwings adalah sayap ayam, dada ayam, paha ayam, dan daging ayam fillet yang digoreng menggunakan tepung. Semua bahan baku Cengkiwings merupakan suplai dari supplier langganan, seperti tepung, beras, saos, ayam, kentang dan gas. Hasil identifikasi didapatkan beberapa kendala yang ditemukan di outlet Cengkiwings, diantaranya adalah masalah terlambatnya pengiriman bahan baku ke outlet dan stock bahan baku oleh supplier langganan (supplier lama) yang sering tidak lengkap (teruatama bahan baku utama yaitu ayam). Kondisi ini ternyata sangat menghambat produksi sekaligus penjualan di outlet Cengkiwings. Berdasarkan latar belakang masalah di atas, peneliti membuat tiga skenario solusi berdasar kualitas bahan baku, harga dan jarak lokasi supplier. Skenario pertama menggunakan supplier lama, skenario kedua menggunakan supplier lama dan supplier baru, dan skenario ketiga menggunakan supplier baru. Berdasarkan hasil dari olah data menggunakan Software Powersim, didapatkan keputusan menggunakan menggunakan supplier baru dan secara total mengganti semua bahan baku ke supplier lama. Kondisi ini membuat penjualan di outlet Cengkiwings menjadi lebih optimal. Pada solusi menggunakan supplier baru, rata-rata persentase tingkat penjualan hampir mendekati 100%, karena dengan mengganti supplier baru dapat memproduksi sesuai dengan permintaan yang ada. Pada kondisi ini juga tidak terdapat delay (keterlambatan) pengiriman bahan baku.

One indicator of the success of higher education running a higher education system, is the success of alumni in the world of work. One way to find out the condition of alumni is to do a tracer study. Tracer study or alumni tracking is information gathering activities of alumni regarding the competencies needed by stakeholders as material for the process of improving education. Tracer study is conducted for alumni who have graduated for two years because it is considered that time has described the condition of alumni in the world of work. The purpose of this research is to find out (1) Transition of graduates from the world of education to the world of work such as (waiting period of work, the first job search process, the last work situation); (2) Alumni assessment of the contribution of higher education in obtaining competencies; (3) Vertical alignment and horizontal felt by alumni. This type of research is a quantitative descriptive study with a cross-sectional approach, with the stages, starting from the Development of Concepts and Instruments, data collection, and data processing and analysis. The target population is 2419, with the total contactable population of 955 (target subjects), of which 195 alumni are willing to fill in the questionnaire and serve as respondents. The results showed the average of alumni getting a job was six months with the largest percentage of job search done through relations with a percentage of 51.28%, and most types of workplaces were private companies with 46%. While the highest level of competence obtained by alumni is communication with vertical alignment level, 67% of respondents stated the same and 85.6% stated aligned related to horizontal alignment.

Transformation in the digital aspect is a crucial part of the higher education development in digital age transformation. The oject of this study is to identify the transformation of digital maturity requirements in universities as higher education institutions from Indonesia, which will later be used as criteria for forming a digital maturity model. The research method is mixed, involving both qualitative and quantitative analyses. The type of research applied is the Exploratory Sequential Design, where the data is collected and analyzed with the qualitative method, then follows up the results with a quantitative one to explore a phenomenon. The content validity index applied in this study is used to validate digital maturity requirements. It has been applied to various digital technology companies, government policies in higher education systems, and management applied to multiple universities. The results can guide universities in navigating digital transformation in their institutions. This study highlights that previously proposed digital maturity models need to sufficiently consider the business processes of higher education and the need for security and privacy dimensions, which have not been extensively discussed in the literature.